Section one: Contracting authority
one.1) Name and addresses
Angus Housing Association Ltd
93 High Street
Arbroath
DD11 1DP
Telephone
+44 3451772244
Fax
+44 1241430355
Country
United Kingdom
NUTS code
UKM71 - Angus and Dundee City
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA15743
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.publiccontractsscotland.gov.uk/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.publiccontractsscotland.gov.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
TENDER FOR THE PROVISION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SERVICE DELIVERY SUPPORT
Reference number
AHA/IT/2023
two.1.2) Main CPV code
- 72222300 - Information technology services
two.1.3) Type of contract
Services
two.1.4) Short description
The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association’s commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers.
two.1.5) Estimated total value
Value excluding VAT: £350,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72222300 - Information technology services
two.2.3) Place of performance
NUTS codes
- UKM71 - Angus and Dundee City
Main site or place of performance
Angus Housing Association
Arbroath
Angus
two.2.4) Description of the procurement
The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association’s commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers.
The Association currently has an outsourced contract with an ICT provider for a Managed Service that includes but is not limited to:
Level 1 – ICT Support Desk
Level 2 – ICT Technical Support, Break Fix, on-site and remote
Level 3 – Technical Escalation
Planned and one-off delivery of agreed and costed projects. Remote monitoring and device management, including patching of high risk and critical updates. Ad hoc, ICT related services.
The current contract ends on 31st January 2024. It is expected that the contract will run with a 2 week overlap to ensure that support desk open tickets can be transferred over if required.
The Association has no on-site or remote servers in management. We fully utilise MS Office Professional and cloud storage solutions.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £350,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
This contract is open for renewal based on the following 2YRS + 1YRS
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
the relevant selection criteria will be included in the SPD Scotland module.
three.1.2) Economic and financial standing
List and brief description of selection criteria
the relevant selection criteria will be included in the SPD Scotland module.
Minimum level(s) of standards possibly required
the relevant selection criteria will be included in the SPD Scotland module.
three.1.3) Technical and professional ability
List and brief description of selection criteria
the relevant selection criteria will be included in the SPD Scotland module.
Minimum level(s) of standards possibly required
the relevant selection criteria will be included in the SPD Scotland module.
three.2) Conditions related to the contract
three.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
30 October 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
30 October 2023
Local time
12:00pm
Place
AHA Offices via PCS Postbox
Information about authorised persons and opening procedure
Scott Traynor
Procurement Lead
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
Estimated timing for further notices to be published: 2028
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=746137.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
(SC Ref:746137)
Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=746137
six.4) Procedures for review
six.4.1) Review body
Dundee Sheriff Court
6 West Bell Street
Dundee
DD1 9AD
Country
United Kingdom