Section one: Contracting authority
one.1) Name and addresses
Angus Housing Association Ltd
93 High Street
Arbroath
DD11 1DP
Telephone
+44 3451772244
Fax
+44 1241430355
Country
United Kingdom
NUTS code
UKM71 - Angus and Dundee City
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA15743
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
TENDER FOR THE PROVISION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SERVICE DELIVERY SUPPORT
Reference number
AHA/IT/2023
two.1.2) Main CPV code
- 72222300 - Information technology services
two.1.3) Type of contract
Services
two.1.4) Short description
The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association’s commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £217,346
two.2) Description
two.2.2) Additional CPV code(s)
- 72222300 - Information technology services
two.2.3) Place of performance
NUTS codes
- UKM71 - Angus and Dundee City
Main site or place of performance
Angus Housing Association
Arbroath
Angus
two.2.4) Description of the procurement
The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association’s commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers.
The Association currently has an outsourced contract with an ICT provider for a Managed Service that includes but is not limited to:
Level 1 – ICT Support Desk
Level 2 – ICT Technical Support, Break Fix, on-site and remote
Level 3 – Technical Escalation
Planned and one-off delivery of agreed and costed projects. Remote monitoring and device management, including patching of high risk and critical updates. Ad hoc, ICT related services.
The current contract ends on 31st January 2024. It is expected that the contract will run with a 2 week overlap to ensure that support desk open tickets can be transferred over if required.
The Association has no on-site or remote servers in management. We fully utilise MS Office Professional and cloud storage solutions.
two.2.5) Award criteria
Quality criterion - Name: Contract & Performance Management / Weighting: 35
Quality criterion - Name: Presenting new technology options for delivering efficiency and optimising customer engagement / Weighting: 25
Quality criterion - Name: Changing out the scope of technology to become integrated and supported / Weighting: 10
Quality criterion - Name: Disaster recovery / Business critical loss / Weighting: 10
Quality criterion - Name: Software licencing advice and support / Weighting: 5
Quality criterion - Name: On boarding policies & procedures / Weighting: 5
Quality criterion - Name: Community Benefits / Weighting: 5
Quality criterion - Name: Fair Work Practices / Weighting: 5
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-028811
Section five. Award of contract
Contract No
AHA/IT/2023
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
17 January 2024
five.2.2) Information about tenders
Number of tenders received: 11
Number of tenders received from SMEs: 11
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 11
Number of tenders received by electronic means: 11
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Shackleton Technologies (Holdings) ltd
Unit 4, Delta House, Gemini Cresent, Technology Park
Dundee
DD2 1SW
Telephone
+44 1382250900
Country
United Kingdom
NUTS code
- UKM71 - Angus and Dundee City
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £217,346
Section six. Complementary information
six.3) Additional information
(SC Ref:755777)
six.4) Procedures for review
six.4.1) Review body
Dundee Sheriff Court
6 West Bell Street
Dundee
DD1 9AD
Country
United Kingdom