Section one: Contracting entity
one.1) Name and addresses
Portsmouth Water
PO Box 8, West Street
Havant
PO9 1LG
Contact
Paul Swaine
paul.swaine@portsmouthwater.co.uk
Telephone
+44 7918317436
Country
United Kingdom
NUTS code
UKJ - South East (England)
Internet address(es)
Main address
https://www.portsmouthwater.co.uk/
Buyer's address
https://portsmouthwater.delta-esourcing.com/
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CRM & Billing System
two.1.2) Main CPV code
- 72212445 - Customer Relation Management software development services
two.1.3) Type of contract
Services
two.1.4) Short description
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels.
Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.
two.1.5) Estimated total value
Value excluding VAT: £10,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48445000 - Customer Relation Management software package
- 48444100 - Billing system
- 72212445 - Customer Relation Management software development services
- 64210000 - Telephone and data transmission services
- 72415000 - World wide web (www) site operation host services
- 48100000 - Industry specific software package
- 48333000 - Contact management software package
- 48480000 - Sales, marketing and business intelligence software package
- 48500000 - Communication and multimedia software package
- 48510000 - Communication software package
- 51000000 - Installation services (except software)
- 72200000 - Software programming and consultancy services
- 72227000 - Software integration consultancy services
- 72263000 - Software implementation services
- 72265000 - Software configuration services
- 72267000 - Software maintenance and repair services
- 64216110 - Electronic data exchange services
- 72300000 - Data services
two.2.3) Place of performance
NUTS codes
- UKJ - South East (England)
Main site or place of performance
SOUTH EAST (ENGLAND)
two.2.4) Description of the procurement
Portsmouth Water is seeking to undertake the implementation and hosting of a replacement CRM and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area. The increased data and analytics that the smart programme will deliver, including granular customer usage insight, is a crucial component in engaging our customer base to reduce demand and achieve our water savings.
two.3) Estimated date of publication of contract notice
11 November 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
This is not a call for competition and no expressions of interest are required at this time. This notice forms part of Portsmouth Water's pre-market engagement and solely to give advance notice of our intent to issue a further Contract Notice when full details will be made available.
Please note the estimated value includes all possible extensions and options for the duration of the the proposed scope (including hosting and future licensing) with potential to cover at least two Asset Management Plan (AMP) periods (up to 2035) and is not an annual value.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=727813002
GO Reference: GO-20221012-PRO-21129588