Section one: Contracting entity
one.1) Name and addresses
NORTHERN GAS NETWORKS LIMITED
1100 Century Way Thorpe Park
LEEDS
LS158TU
Contact
Rebecca Rowley
Telephone
+44 7935077342
Country
United Kingdom
Region code
UKE42 - Leeds
Companies House
NORTHERN GAS NETWORKS LIMITED
Internet address(es)
Main address
one.6) Main activity
Production, transport and distribution of gas and heat
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Unified Communications Network Replacement & CCaaS/UCaaS
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
It is the intention that FourNet replace the current telephony solution alongside the WAN, LAN & WLAN.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £576,222
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
It is the intention that FourNet replace the current telephony solution alongside the WAN, LAN & WLAN. The proposed solution gives NGN far greater resilience to high volumes of incoming calls than our current set up, this is a direct recommendation in the recent Ofgem report and intervention after storm Arwen which NGN need to take action on. FourNet are providing a contact centre and UC platform which is built on the fundamentals of the cloud infrastructure project that is currently being delivered as part of their Agile Cloud service.
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The works, supplies or services can be provided only by a particular economic operator for the following reason:
- absence of competition for technical reasons
Explanation:
It will be beneficial this contract to be aligned under the same managed service as our WAN, LAN and Unified Comms contract.
No other partner can provide the integration between our Unified Comms solution and contact centre service as we are in contract with FourNet, who leverage their agile cloud for
both.
FourNet are CXone's only strategic integration partner, due to service interconnect with Agile Cloud.
This will be a fully integrated solution rather than siloed services.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-020583
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
6 October 2022
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
4NET TECHNOLOGIES LIMITED TRADING AS FOURNET
Manchester
Country
United Kingdom
NUTS code
- UKD3 - Greater Manchester
Companies House
4NET TECHNOLOGIES LIMITED TRADING AS FOURNET
The contractor is an SME
No
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Northern Gas Networks
Leeds
Country
United Kingdom