Section one: Contracting entity
one.1) Name and addresses
NORTHERN GAS NETWORKS LIMITED
1100 Century Way Thorpe Park
LEEDS
LS158TU
Contact
Rebecca Rowley
Telephone
+44 7935077342
Country
United Kingdom
Region code
UKE42 - Leeds
Companies House
NORTHERN GAS NETWORKS LIMITED
Internet address(es)
Main address
one.6) Main activity
Production, transport and distribution of gas and heat
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
FWoW Connections Portal - Phase 1 additional costs
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by
improving the time it takes to raise and complete a quotation
or job. It would also improve the overall customer experience because customers would have access to real time information about their application status.
TPoint have built the majority of the functionality in the portal. This notice is for for some additional costs to implement Phase 1 of the portal for go live.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £21,170
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKE42 - Leeds
two.2.4) Description of the procurement
In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by
improving the time it takes to raise and complete a quotation
or job. It would also improve the overall customer experience because customers would have access to real time information about their application status.
TPoint have built the majority of the functionality in the portal. This notice is for for some
additional costs to implement Phase 1 of the portal for go live.
N.B. This a variation to the Customer Engagement Management System contract. From the last variation the total increase since the original contract was 39%, however NGN was unable to publish a modification notice because the original contract notice could not be found, therefore a VEAT notice was published instead.
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The works, supplies or services can be provided only by a particular economic operator for the following reason:
- absence of competition for technical reasons
Explanation:
In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by
improving the time it takes to raise and complete a quotation
or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. TPoint have built the majority
of the functionality in the portal. This notice is for some additional costs to implement Phase 1 of the portal for go live.
N.B. This a variation to the Customer Engagement Management System contract. From the last variation the total overall increase since the original contract was 39%, however NGN was unable to publish a modification notice because the original contract notice cannot be found, therefore a VEAT notice was published instead.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-027214
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 September 2022
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Northern Gas Networks
Leeds
Country
United Kingdom