Section one: Contracting authority
one.1) Name and addresses
Borough Council of King's Lynn & West Norfolk
Kings Court, Chapel Street
King's Lynn
PE30 1EX
procurementtenders@west-norfolk.gov.uk
Telephone
+44 1553616200
Country
United Kingdom
Region code
UKH16 - North and West Norfolk
National registration number
E07000146
Internet address(es)
Main address
https://www.west-norfolk.gov.uk
Buyer's address
https://www.west-norfolk.gov.uk/info/20150/doing_business_with_us
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Merchant Card Transaction Services
Reference number
BCKLWN242
two.1.2) Main CPV code
- 66172000 - Financial transaction processing and clearing-house services
two.1.3) Type of contract
Services
two.1.4) Short description
The Borough Council of King's Lynn & West Norfolk is inviting tenders for Merchant Card transaction services. The tender is divided into two lots for transaction processing, and a separate lot for card terminal provision and support.
two.1.5) Estimated total value
Value excluding VAT: £515,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Transaction Processing Services
Lot No
1
two.2.2) Additional CPV code(s)
- 66172000 - Financial transaction processing and clearing-house services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
Main site or place of performance
North and West Norfolk
two.2.4) Description of the procurement
The Council seeks a provider of secure payment card acceptance and processing services to enable the processing of Visa and Mastercard card payments through face to face transactions, online payments and over the phone to collect payments.
two.2.5) Award criteria
Quality criterion - Name: Reporting and access to information / Weighting: 30
Quality criterion - Name: Support / Account Management / Weighting: 10
Quality criterion - Name: Proposed Implementation Programme / Weighting: 5
Quality criterion - Name: Supplier's Terms & Conditions / Weighting: 5
Cost criterion - Name: Price / Weighting: 50
two.2.6) Estimated value
Value excluding VAT: £500,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
The contract is likely to be re-tendered a few months prior to expiry.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
The contract for transaction processing will be for a three year initial period, with provision for an extension of up to 2 further years
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Supply of Card Payment Terminals & Support Services
Lot No
2
two.2.2) Additional CPV code(s)
- 66172000 - Financial transaction processing and clearing-house services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
Main site or place of performance
North and West Norfolk
two.2.4) Description of the procurement
The Council intends to acquire its own terminals with a support contract to facilitate the collection of face to face and customer not present transaction payments for its leisure services and other offices as may be required.
two.2.5) Award criteria
Quality criterion - Name: Supply, and secure installation of devices / Weighting: 20
Quality criterion - Name: Account relationship management / Weighting: 10
Quality criterion - Name: Ongoing support services / Weighting: 10
Quality criterion - Name: Supplier's Terms & Conditions / Weighting: 5
Cost criterion - Name: Purchase cost for each unit / Weighting: 35
Cost criterion - Name: Annual maintenance cost per unit / Weighting: 15
Cost criterion - Name: Annual cost of SIM Card and data processing / Weighting: 5
two.2.6) Estimated value
Value excluding VAT: £15,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
The support and maintenance contract may be re-tendered a few months prior to expiry.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
The support and maintenance contract may be extended, the length of which will be determined by the lifespan of the terminals.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
31 October 2022
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
31 October 2022
Local time
2:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
Estimated timing for further notices to be published: A few months prior to expiry of the contract(s).
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/9Y7MEW2442
GO Reference: GO-2022923-PRO-21012232
six.4) Procedures for review
six.4.1) Review body
Borough Council of King's Lynn & West Norfolk
Kings Court, Chapel Street
Kings Lynn
PE30 1EX
procurementtenders@West-Norfolk.gov.uk
Telephone
+44 1553616200
Country
United Kingdom