Section one: Contracting authority
one.1) Name and addresses
Borough Council of King's Lynn & West Norfolk
Kings Court, Chapel Street
King's Lynn
PE30 1EX
procurementtenders@west-norfolk.gov.uk
Telephone
+44 1553616200
Country
United Kingdom
Region code
UKH16 - North and West Norfolk
National registration number
E07000146
Internet address(es)
Main address
https://www.west-norfolk.gov.uk
Buyer's address
https://www.west-norfolk.gov.uk/info/20150/doing_business_with_us
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Merchant Card Transaction Services
Reference number
BCKLWN242
two.1.2) Main CPV code
- 66172000 - Financial transaction processing and clearing-house services
two.1.3) Type of contract
Services
two.1.4) Short description
The Borough Council of King's Lynn & West Norfolk is inviting tenders for Merchant Card transaction services. The tender is divided into two lots for transaction processing, and a separate lot for card terminal provision and support.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £350,000
two.2) Description
two.2.1) Title
Transaction Processing Services
Lot No
1
two.2.2) Additional CPV code(s)
- 66172000 - Financial transaction processing and clearing-house services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
Main site or place of performance
North and West Norfolk
two.2.4) Description of the procurement
The Council seeks a provider of secure payment card acceptance and processing services to enable the processing of Visa and Mastercard card payments through face to face transactions, online payments and over the phone to collect payments.
two.2.5) Award criteria
Quality criterion - Name: Reporting and access to information / Weighting: 30
Quality criterion - Name: Support / Account Management / Weighting: 10
Quality criterion - Name: Proposed Implementation Programme / Weighting: 5
Quality criterion - Name: Supplier's Terms & Conditions / Weighting: 5
Cost criterion - Name: Price / Weighting: 50
two.2.11) Information about options
Options: Yes
Description of options
The contract for transaction processing will be for a three year initial period, with provision for an extension of up to 2 further years
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Supply of Card Payment Terminals & Support Services
Lot No
2
two.2.2) Additional CPV code(s)
- 66172000 - Financial transaction processing and clearing-house services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
Main site or place of performance
North and West Norfolk
two.2.4) Description of the procurement
The Council intends to acquire its own terminals with a support contract to facilitate the collection of face to face and customer not present transaction payments for its leisure services and other offices as may be required.
two.2.5) Award criteria
Quality criterion - Name: Supply, and secure installation of devices / Weighting: 20
Quality criterion - Name: Account relationship management / Weighting: 10
Quality criterion - Name: Ongoing support services / Weighting: 10
Quality criterion - Name: Supplier's Terms & Conditions / Weighting: 5
Cost criterion - Name: Purchase cost for each unit / Weighting: 35
Cost criterion - Name: Annual maintenance cost per unit / Weighting: 15
Cost criterion - Name: Annual cost of SIM Card and data processing / Weighting: 5
two.2.11) Information about options
Options: Yes
Description of options
The support and maintenance contract may be extended, the length of which will be determined by the lifespan of the terminals.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-026673
Section five. Award of contract
Contract No
BCKLWN242
Lot No
1
Title
Transaction Processing Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
3 March 2023
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Lloyds Bank plc t/as Lloyds Bank Cardnet
25 Gresham Street
London
EC2V 7HN
Telephone
+44 7880137802
Country
United Kingdom
NUTS code
- UKI - London
National registration number
00002065
Internet address
https://www.lloydsbank.com/business/take-payments-with-cardnet.html
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £500,000
Total value of the contract/lot: £350,000
Section five. Award of contract
Lot No
2
Title
Supply of card transaction terminals
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section six. Complementary information
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=773607130" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=773607130
GO Reference: GO-202344-PRO-22465441
six.4) Procedures for review
six.4.1) Review body
Borough Council of King's Lynn & West Norfolk
Kings Court, Chapel Street
Kings Lynn
PE30 1EX
procurementtenders@West-Norfolk.gov.uk
Telephone
+44 1553616200
Country
United Kingdom