Scope
Reference
W168931
Description
This contract is for the delivery of Contact Centre Service requirements as part of BAU activities and emergency preparedness.
Total value (estimated)
- £294,926,441 excluding VAT
- £353,911,777 including VAT
Contract dates (estimated)
- 18 November 2026 to 16 November 2029
- Possible extension to 16 November 2031
- 4 years, 11 months, 29 days
Main category
Services
CPV classifications
- 79512000 - Call centre
Submission
Publication date of tender notice (estimated)
1 October 2025
Procedure
Above or below total value threshold
Above or equal to threshold
Contracting authority
UK Health Security Agency
- Public Procurement Organisation Number: PBMQ-7576-DVGW
10 South Colonnade
London
E14 4PU
United Kingdom
Contact name: UKHSA Commercial S&D
Email: industry@ukhsa.gov.uk
Website: https://www.gov.uk/government/organisations/uk-health-security-agency
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - central government