Single Service Centre
- Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
Procurement identifier (OCID): ocds-h6vhtk-051a65
Description
The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future.
RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised with GCA support.
Award under framework
Outsourced Services
Crown Commercial Service
Procurement identifier (OCID): ocds-h6vhtk-04ed73
Notices
UK7: Contract details notice
- Notice identifier
- 2026/S 000-079973
- Published
- 21 August 2026, 2:27pm
UK6: Contract award notice
- Notice identifier
- 2026/S 000-079937
- Published
- 21 August 2026, 1:42pm
21 August 2026, 1:42pm (latest version)
- 24 June 2026, 12:00pm
- 24 June 2026, 11:29am
UK1: Pipeline notice
- Notice identifier
- 2025/S 000-026443
- Published
- 23 May 2025, 2:09pm
UK2: Preliminary market engagement notice
- Notice identifier
- 2025/S 000-023785
- Published
- 21 May 2025, 12:10pm