Section one: Contracting authority/entity
one.1) Name and addresses
Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
The Atrium. Curtis Road.
Dorking
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Framework Agreement for Digital Dictation, Outsourced Transcription & associated Services
Reference number
OJEU No: 2018/S 099-226228; Ref: 4189-1964
two.1.2) Main CPV code
- 79500000 - Office-support services
two.1.3) Type of contract
Services
two.2) Description
two.2.1) Title
Framework Agreement for Digital Dictation, Outsourced Transcription & associated Services
Lot No
Lot 1, 2, 3 and 4
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement at the time of conclusion of the contract:
NHS Commercial Solutions on behalf of Surrey and Borders Partnership NHS Foundation Trust, awarded a Framework Agreement for Digital Dictation, Outsourced Transcription & associated Services. The Framework Agreement is divided into the following Lots:
Lot 1: Digital dictation hardware and software as a service solution;
Lot 2: In-house and outsourced digital dictation service solution;
Lot 3: Outsourced transcription service solution; and
Lot 4: Managed service solution
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
19 October 2018
End date
20 October 2022
In the case of framework agreements, provide justification for any duration exceeding 4 years
Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee (Art. 43(1)(c) of Directive 2014/23/EU, Art. 72(1)(c) of Directive 2014/24/EU, Art. 89(1)(c) of Directive 2014/25/EU)
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.2) Administrative information
four.2.1) Contract award notice concerning this contract
Notice number: 2018/S 099-226228
Section five. Award of contract/concession
Contract No
OJEU No: 2018/S 099-226228; Ref: 4189-1964
Lot No
Lot 1, 2, 3 and 4
Title
Framework Agreement for Digital Dictation, Outsourced Transcription & associated Services
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
17 September 2018
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor/concessionaire
AVR Transcription Ltd
Lancashire
Country
United Kingdom
NUTS code
- UK - United Kingdom
4778259
4778259
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
BigHand Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
3128724
3128724
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
Crescendo Systems Limited
Surrey
Country
United Kingdom
NUTS code
- UK - United Kingdom
04944050
04944050
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
DICT8 Limited
Kensington Chelsea
Country
United Kingdom
NUTS code
- UK - United Kingdom
4781165
4781165
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
Dictate IT Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
4930122
4930122
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
DSCRIBE LIMITED
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
05123175
05123175
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
G2 Speech UK Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
4424839
4424839
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
InventAsia Limited
Herefordshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
05271209
05271209
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
Medisec Software
Cheshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
2296369
2296369
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
Nuance Communications Ltd
Slough
Country
United Kingdom
NUTS code
- UK - United Kingdom
503352
503352
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
OKS International Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
10485494
10485494
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
ScribeTECH (UK) Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
03114547
03114547
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
T-Pro
Dublin
Country
United Kingdom
NUTS code
- UK - United Kingdom
IE273216
IE273216
The contractor/concessionaire is an SME
No
five.2.3) Name and address of the contractor/concessionaire
Xanadutec Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
4251641
4251641
The contractor/concessionaire is an SME
No
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £34,000,000
Section six. Complementary information
six.3) Additional information
Nature and extent of the modifications (with indication of possible earlier changes to the contract)
Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee (Art. 43(1)(c) of Directive 2014/23/EU, Art. 72(1)(c) of Directive 2014/24/EU, Art. 89(1)(c) of Directive 2014/25/EU)
Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances:
Due to unforeseen circumstances two key members of the procurement team required unplanned rehabilitation following COVID infection and surgery. This staff shortage impacts on the ability of the Authority's procurement team to complete contract renewals within the existing programme of contract renewal work. This 12-month extension supports the Authority in managing existing and future Contracting Activity.
six.4) Procedures for review
six.4.1) Review body
Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
The Atrium, Curtis Road
Dorking
RH4 1XA
Country
United Kingdom
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 79500000 - Office-support services
seven.1.3) Place of performance
NUTS code
- UK - United Kingdom
seven.1.4) Description of the procurement:
NHS Commercial Solutions has let this framework agreement subsequent to a procurement using the open procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref: 2018/S 099-226228).
Multiple suppliers were successful in each lot and have been appointed to the framework, which has been let for initial two years with the option to extend it for a further 24 months (2X12 months).
The framework has been structured to incorporate four lots, which are:
Lot 1: Digital dictation hardware and software as a service solution
Lot 2: In-house and outsourced digital dictation service solution
Lot 3: Outsourced transcription service solution
Lot 4: Managed service solution
The Framework Agreement current expiry date is 20th October 2022. By issuing this modification notice, the Authority extends the current contract till 31st December 2022
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
19 October 2018
End date
31 December 2022
In the case of framework agreements, provide justification for any duration exceeding 4 years:
Art. 43(1)(c) of Directive 2014/23/EU, Art. 72(1)(c) of Directive 2014/24/EU, Art. 89(1)(c) of Directive 2014/25/EU
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£34,000,000
seven.1.7) Name and address of the contractor/concessionaire
AVR Transcription Ltd
Lancashire
Country
United Kingdom
NUTS code
- UK - United Kingdom
4778259
4778259
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
Crescendo Systems Limited
Surrey
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
04944050
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
DICT8 Limited
Kensington Chelsea
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4781165
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
Dictate IT Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4930122
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
DSCRIBE LIMITED
Middlesex
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
05123175
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
G2 Speech UK Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
4424839
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
G2 Speech UK Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
4424839
4424839
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
InventAsia Limited
Herefordshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
05271209
05271209
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
Medisec Software
Cheshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
2296369
2296369
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
Nuance Communications Ltd
Slough
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
503352
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
OKS International Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
10485494
10485494
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
ScribeTECH (UK) Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
03114547
03114547
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
T-Pro
Dublin
Country
United Kingdom
NUTS code
- UK - United Kingdom
IE273216
IE273216
The contractor/concessionaire is an SME
No
seven.1.7) Name and address of the contractor/concessionaire
Xanadutec Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
4251641
4251641
The contractor/concessionaire is an SME
No
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
Framework Agreement extension for 10 weeks.
seven.2.2) Reasons for modification
Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee.
Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances:
Due to unforeseen circumstances two key members of the procurement team required unplanned rehabilitation following COVID infection and surgery. This staff shortage impacts on the ability of the Authority's procurement team to complete contract renewals within the existing programme of contract renewal work. This 10-weeks' extension supports the Authority in managing existing and future Contracting Activity.
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £34,000,000
Total contract value after the modifications
Value excluding VAT: £34,000,000