Section one: Contracting authority/entity
one.1) Name and addresses
THE RIVERSIDE GROUP LIMITED
2 Estuary Boulevard,Speke
LIVERPOOL
L248RF
Contact
Barry Chapman
barry.chapman@riverside.org.uk
Telephone
+44 7980323560
Country
United Kingdom
NUTS code
UKD72 - Liverpool
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
CRM Software Solution
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
VEAT Notice for Saleforce Software platform Licenses.
Salesforce, Service Cloud and community plus licenses.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £3,660,655
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UKD7 is the Main office, but used across the organisation nationally
two.2.4) Description of the procurement
To continue to supply operational licenses to provide the CRM solution and embedded modules within the solution.
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Riverside are using Salesforce as a CRM and customer service platform and we have invested heavily in this technology.
Our strategy is to continue to use this platform to provide customer service. Operationally the cost of change for software is large and our investment in time and resources is significant.
The time taken using this licenses would allow us to go to market for a single business wide solution at the end of this contract.
Previous procurement of this solution used Gcloud and the supplier no longer sells their services through this route. Salesforce are not on any frameworks currently.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
8 October 2021
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Salesforce UK Limited
110 Bishopsgate
London UK
EC2N 4AY
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Initial estimated total value of the contract/lot/concession: £3,660,665
Total value of the contract/lot/concession: £3,660,665
Section six. Complementary information
six.3) Additional information
This is a VEAT notice to show our intention to award a public works contract using the
Negotiated Procedure without prior publication (Regulation 32 (2) (b) (iii)). A subsequent
award notice will be published in due course
six.4) Procedures for review
six.4.1) Review body
Riverside Group
Liverpool
Country
United Kingdom