Section one: Contracting authority
one.1) Name and addresses
Kent County Council
County Hall
Maidstone
ME14 1XQ
Contact
Mr Alexander Whelan
Telephone
+44 3000422419
Country
United Kingdom
Region code
UKJ4 - Kent
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
SC220097 - Consumer Research
Reference number
DN600624
two.1.2) Main CPV code
- 73000000 - Research and development services and related consultancy services
two.1.3) Type of contract
Services
two.1.4) Short description
Kent County Council is awarding a single contract to CM Monitor (Britain Thinks) Ltd for a residential research project as part of our Resident and User Experience Programme. The contract is due to start 1st September 2022 and will continue for a period of 4 months unless terminated in accordance with the Conditions of Contract.
The overarching aim of this research is to understand what sort of relationship residents currently have, want to have, and need to have, with the county council and the best ways of creating, developing, and maintaining that relationship.
Specifically, we’d like to understand the key factors that shape and drive:
• resident satisfaction with KCC as an organisation
• how trust in KCC is built and damaged
• our reputation as a local authority
Improving information, communications and customer experience
We will use the understanding gained from this research to inform and aid the design of the Council’s first resident engagement strategy which seeks to develop a richer, deeper relationship and dialogue with residents. It will also be used to identify the sort of content, features and functionality that residents would value most on our main corporate website (kent.gov.uk) and optimize and shape ongoing marketing, social media and brand management strategies and activities. It will also be used inform other aspects of the council’s policy and strategy development work.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £284,532.25
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKJ4 - Kent
two.2.4) Description of the procurement
Kent County Council is awarding a single contract to CM Monitor (Britain Thinks) Ltd for a residential research project as part of our Resident and User Experience Programme. The contract is due to start 1st September 2022 and will continue for a period of 4 months unless terminated in accordance with the Conditions of Contract.
The overarching aim of this research is to understand what sort of relationship residents currently have, want to have, and need to have, with the county council and the best ways of creating, developing, and maintaining that relationship.
Specifically, we’d like to understand the key factors that shape and drive:
• resident satisfaction with KCC as an organisation
• how trust in KCC is built and damaged
• our reputation as a local authority
Improving information, communications and customer experience
We will use the understanding gained from this research to inform and aid the design of the Council’s first resident engagement strategy which seeks to develop a richer, deeper relationship and dialogue with residents. It will also be used to identify the sort of content, features and functionality that residents would value most on our main corporate website (kent.gov.uk) and optimize and shape ongoing marketing, social media and brand management strategies and activities. It will also be used inform other aspects of the council’s policy and strategy development work.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 100
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-005997
Section five. Award of contract
Contract No
SC220097
Lot No
0
Title
SC220097 - Consumer Research
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
31 August 2022
five.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
CM Monitor (Britain Thinks) Ltd
CM Monitor (Britain Thinks) Ltd, West Wing, Somerset House, Strand
London
WC2R 1LA
Telephone
+44 2078455880
Country
United Kingdom
NUTS code
- UK - United Kingdom
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £284,532.25
Section five. Award of contract
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Kent County Council
Maidstone
ME14 1XQ
Country
United Kingdom