Section one: Contracting authority
one.1) Name and addresses
Kent County Council
County Hall
Maidstone
ME14 1XQ
Contact
Mrs Kelly Roberts
Telephone
+44 3000416617
Country
United Kingdom
NUTS code
UKJ4 - Kent
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.kentbusinessportal.org.uk/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
SC220097 Consumer Research
Reference number
DN600624
two.1.2) Main CPV code
- 73200000 - Research and development consultancy services
two.1.3) Type of contract
Services
two.1.4) Short description
Kent County Council is seeking expressions of interest from potential suppliers to deliver an exciting and innovative resident research project as part of our Resident and User Experience Programme.
What matters most to Kent residents?
The overarching aim of this research is to understand what sort of relationship residents currently have, want to have, and need to have, with the county council and the best ways of creating, developing, and maintaining that relationship.
Specifically, we’d like to understand the key factors that shape and drive:
• resident satisfaction with KCC as an organisation
• how trust in KCC is built and damaged
• our reputation as a local authority
Improving information, communications and customer experience
We will use the understanding gained from this research to inform and aid the design of the Council’s first resident engagement strategy which seeks to develop a richer, deeper relationship and dialogue with residents. It will also be used to identify the sort of content, features and functionality that residents would value most on our main corporate website (kent.gov.uk) and optimise and shape ongoing marketing, social media and brand management strategies and activities. It will also be used inform other aspects of the council’s policy and strategy development work.
We’re looking to work with an enthusiastic, creative and inspirational research partner, with the expertise and experience needed to design and deliver a mixed-methodology research study, addressing multiple objectives with insightful analysis. We’ll need someone to work closely with us to ensure we have a high-value research product and a foundation from which we can continue to develop and monitor the user and customer experience in Kent.
We’re not looking for formulaic fieldwork and cut-and-paste reports. We want to work with the best research experts in the industry, those who can cut across methodological silos to design and execute a project that will create a deeper understanding of our residents, a fresh perspective on key challenges and unearth insights that can help direct our strategy for years to come. Because, with all that, we’ll be better able to create the best customer experiences and outcomes for Kent residents.
If you are interested in this opportunity, please Express an Interest (EOI) on the Kent Business Portal. You will need to complete a supplier selection questionnaire (SSQ). The deadline for this is Monday 4th April 2022.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKJ4 - Kent
two.2.4) Description of the procurement
Kent County Council is seeking expressions of interest from potential suppliers to deliver an exciting and innovative resident research project as part of our Resident and User Experience Programme.
What matters most to Kent residents?
The overarching aim of this research is to understand what sort of relationship residents currently have, want to have, and need to have, with the county council and the best ways of creating, developing, and maintaining that relationship.
Specifically, we’d like to understand the key factors that shape and drive:
• resident satisfaction with KCC as an organisation
• how trust in KCC is built and damaged
• our reputation as a local authority
Improving information, communications and customer experience
We will use the understanding gained from this research to inform and aid the design of the Council’s first resident engagement strategy which seeks to develop a richer, deeper relationship and dialogue with residents. It will also be used to identify the sort of content, features and functionality that residents would value most on our main corporate website (kent.gov.uk) and optimise and shape ongoing marketing, social media and brand management strategies and activities. It will also be used inform other aspects of the council’s policy and strategy development work.
We’re looking to work with an enthusiastic, creative and inspirational research partner, with the expertise and experience needed to design and deliver a mixed-methodology research study, addressing multiple objectives with insightful analysis. We’ll need someone to work closely with us to ensure we have a high-value research product and a foundation from which we can continue to develop and monitor the user and customer experience in Kent.
We’re not looking for formulaic fieldwork and cut-and-paste reports. We want to work with the best research experts in the industry, those who can cut across methodological silos to design and execute a project that will create a deeper understanding of our residents, a fresh perspective on key challenges and unearth insights that can help direct our strategy for years to come. Because, with all that, we’ll be better able to create the best customer experiences and outcomes for Kent residents.
If you are interested in this opportunity, please Express an Interest (EOI) on the Kent Business Portal. You will need to complete a supplier selection questionnaire (SSQ). The deadline for this is Monday 4th April 2022.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
6
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.5) Information about negotiation
The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
4 April 2022
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Kent County Council
County Road
Maidstone
ME14 1XQ
Country
United Kingdom