Section one: Contracting authority
one.1) Name and addresses
Plus Dane Housing Limited
Atlantic Pavilion, Salthouse Quay, Royal Albert Dock
Liverpool
L3 4AE
Contact
Daniel Walls
Telephone
+44 7393142744
Country
United Kingdom
Region code
UKD - North West (England)
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Customer Research Partner
Reference number
PDT-25-11
two.1.2) Main CPV code
- 79342310 - Customer survey services
two.1.3) Type of contract
Services
two.1.4) Short description
Plus Dane Housing are procuring a customer research service split into two lots as follows:
Lot 1 - Customer Research Partner, delivering customer perception surveys
Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback
Suppliers are invited to tender for either or both lots
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £220,000
two.2) Description
two.2.1) Title
Customer Research (Perception Surveys)
Lot No
1
two.2.2) Additional CPV code(s)
- 79342310 - Customer survey services
- 79300000 - Market and economic research; polling and statistics
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
Main site or place of performance
NORTH WEST (ENGLAND)
two.2.4) Description of the procurement
Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60%
Cost criterion - Name: Cost / Weighting: 40%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
Access Code: EK57EEYZGZ
Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
two.2) Description
two.2.1) Title
Transaction Satisfaction Survey Platform
Lot No
2
two.2.2) Additional CPV code(s)
- 79342310 - Customer survey services
- 79300000 - Market and economic research; polling and statistics
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
Main site or place of performance
NORTH WEST (ENGLAND)
two.2.4) Description of the procurement
Service of a platform to allow for ad-hoc transactional surveys to measure customer experience
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60%
Cost criterion - Name: Cost / Weighting: 40%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
Access Code: EK57EEYZGZ
Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-004184
Section five. Award of contract
Lot No
1
Title
Customer Research (Perception Surveys)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
12 May 2025
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Acuity Research & Practice Ltd
35 Mount Pleasant, Bishops Tawton, Barnstaple
Devon
EX32 0AQ
Country
United Kingdom
NUTS code
- UKD - North West (England)
National registration number
03503391
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £130,000
Total value of the contract/lot: £130,000
Section five. Award of contract
Lot No
2
Title
Transactional Satisfaction Survey Platform
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section six. Complementary information
six.3) Additional information
To view this notice, please click here:
https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=950426472 GO Reference: GO-2025516-PRO-30598986
six.4) Procedures for review
six.4.1) Review body
High Court England and Wales
London
Country
United Kingdom