Section one: Contracting authority
one.1) Name and addresses
Plus Dane Housing Limited
Atlantic Pavilion, Salthouse Quay, Royal Albert Dock
Liverpool
L3 4AE
Contact
Daniel Walls
Telephone
+44 8001692988
Country
United Kingdom
Region code
UKD - North West (England)
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.delta-esourcing.com/tenders/UK-UK-Liverpool:-Customer-survey-services./EK57EEYZGZ
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.delta-esourcing.com/tenders/UK-UK-Liverpool:-Customer-survey-services./EK57EEYZGZ
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Customer Research Partner
Reference number
PDT-25-11
two.1.2) Main CPV code
- 79342310 - Customer survey services
two.1.3) Type of contract
Services
two.1.4) Short description
Plus Dane Housing are procuring a customer research service split into two lots as follows:
Lot 1 - Customer Research Partner, delivering customer perception surveys
Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback
Suppliers are invited to tender for either or both lots
two.1.5) Estimated total value
Value excluding VAT: £220,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
1 & 2
two.2) Description
two.2.1) Title
Customer Research (Perception Surveys)
Lot No
1
two.2.2) Additional CPV code(s)
- 79342310 - Customer survey services
- 79300000 - Market and economic research; polling and statistics
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
Main site or place of performance
NORTH WEST (ENGLAND)
two.2.4) Description of the procurement
Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £130,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
Contract to be re-procured upon expiry
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
Access Code: EK57EEYZGZ
Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
two.2) Description
two.2.1) Title
Transaction Satisfaction Survey Platform
Lot No
2
two.2.2) Additional CPV code(s)
- 79342310 - Customer survey services
- 79300000 - Market and economic research; polling and statistics
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
Main site or place of performance
NORTH WEST (ENGLAND)
two.2.4) Description of the procurement
Service of a platform to allow for ad-hoc transactional surveys to measure customer experience
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £90,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
Contract to be re-procured upon expiry
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
Access Code: EK57EEYZGZ
Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Originally published as:
Date
10 March 2025
Local time
12:00pm
Changed to:
Date
13 March 2025
Local time
9:00am
See the change notice.
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
10 March 2025
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
Estimated timing for further notices to be published: 2028 - 2030
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://plusdane.delta-esourcing.com/tenders/UK-UK-Liverpool:-Customer-survey-services./EK57EEYZGZ
To respond to this opportunity, please click here:
https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ
GO Reference: GO-202527-PRO-29343865
six.4) Procedures for review
six.4.1) Review body
High Court England and Wales
London
Country
United Kingdom