Scope
Description
HS2 requires the provision of software support services for its Contruent Enterprise (PRISM) system, an integrated project lifecycle management system which provides secure, role-based access to budgeting, progress and performance measurement, earned value cost and schedule analysis, change control and cost forecasting. This contract is to provide support for the bespoke reports and customised technical environment made to the standard Contruent offering. To transfer knowledge and upskill to HS2 resources to enable self-sufficiency moving forwards. Provide training to new users. The software is proprietary software and therefore can't be provided by another supplier.
Contract 1. Contruent Enterprise (PRISM) system support (2025)
Supplier
Contract value
- £778,344 excluding VAT
- £934,012.80 including VAT
Above the relevant threshold
Date signed
8 May 2025
Contract dates
- 9 May 2025 to 8 May 2027
- Possible extension to 8 May 2029
- 4 years
Description of possible extension:
24 months in 12 month intervals.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
extension period.
CPV classifications
- 72250000 - System and support services
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Resolution Time | Resolution time for all P1 incidents assigned during a calendar month must be less than four (4) hours. Resolution time is measured from the time the call is assigned. |
1 months |
| Invoices | All invoices should be accurately submitted with all associated evidence and information on a monthly basis, in accordance with the invoicing requirements. |
1 months |
| Risks | All operational and non-operational risks are mitigated, resolved or closed |
3 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Special regime
Utilities
Direct award justification
Single supplier - intellectual property or exclusive rights
The software is proprietary software and therefore can't be provided by another supplier.
Supplier
CONTRUENT LIMITED
- Companies House: 07695394
The Galleries Charters Road
Ascot
SL59QJ
United Kingdom
Region: UKJ11 - Berkshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
High Speed Two (HS2) Limited
- Public Procurement Organisation Number: PMNV-3857-LNLV
Two Snowhill, Snow Hill Queensway
Birmingham
B4 6GA
United Kingdom
Email: scc@hs2.org.uk
Website: https://www.hs2.org.uk/
Region: UKG31 - Birmingham
Organisation type: Public authority - sub-central government