Scope
Reference
CSIT/1832/1877
Description
Phase 1 - Discovery Deliverables
• Service Design Blueprint for Customer Contact and Responsive Repairs - Contents to include:
• To-be process maps (Level 2) plus customer journey maps
• Highlight key business change and transformation decisions to enable future models
• Review of project and solution delivery to date.
• Recommendations for business and solution alignment.
• Playback session (s)
• Methodology and Framework approach showcased and modelled to internal teams
Phase 2 Definition Phase
• Service Design Blueprint for Customer Contact and Responsive Repairs - Contents to include:
• To-be process maps (Level 3)
• Highlight key business change and transformation decisions to enable future models
• Replan and unblock existing project
• Business requirements review, alignment to system configuration work
• Playback session (s)
• Methodology and Framework approach showcased and modelled to internal teams
Contract 1. Solution Architecture, Design & Delivery Consultancy Services
Supplier
Contract value
- £70,800 excluding VAT
- £84,960 including VAT
Below the relevant threshold
Date signed
5 March 2025
Contract dates
- 17 March 2025 to 20 June 2025
- 3 months, 4 days
Main procurement category
Services
CPV classifications
- 79415200 - Design consultancy services
Contract locations
- UK - United Kingdom
Signed contract documents
264633531.doc
264633541.doc
Procedure
Procedure type
Below threshold - without competition
Supplier
DOUBLE DIAMOND DELIVERY LIMITED
- Companies House: 13676691
- Public Procurement Organisation Number: PYWQ-4589-YVJN
Northgate House
Bath
BA1 1RG
United Kingdom
Email: oliverlock@doublediamond.info
Website: http://doublediamond.info
Region: UKK12 - Bath and North East Somerset, North Somerset and South Gloucestershire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Solution Architecture, Design & Delivery Consultancy Services
Contracting authority
PLYMOUTH COMMUNITY HOMES LIMITED
- Companies House: IP030637
- Public Procurement Organisation Number: PQHR-8758-LZBN
Plumer House
Plymouth
PL6 5DH
United Kingdom
Email: procurement@pch.co.uk
Region: UKK41 - Plymouth
Organisation type: Public authority - sub-central government