Section one: Contracting entity
one.1) Name and addresses
BRISTOL WATER PLC
BRIDGWATER ROAD
BRISTOL
BS137AT
Country
United Kingdom
NUTS code
UKK11 - Bristol, City of
Internet address(es)
Main address
one.1) Name and addresses
South West Water Limited
Peninsula House, Rydon Lane
Exeter
EX2 7HR
Country
United Kingdom
NUTS code
UKK - South West (England)
Internet address(es)
Main address
https://www.southwestwater.co.uk/
one.2) Information about joint procurement
The contract involves joint procurement
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://esourcing.bristolwater.co.uk/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://esourcing.bristolwater.co.uk/
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Workforce Management Software and Implementation
Reference number
PRO311
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Bristol Water has created a programme of activities to support its bold ambition to transform how it operates. The aim is to set an example in excellent customer service for the water industry through learning from utilities and other industries.
The Customer Led Intelligent Operations (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations.
The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace Bristol Water's current ageing system. The new solution is expected to provide a far greater scope than the current WFM system to enable other aspects of the wider programme.
The requirements of the WFM is being split into 3 Lots:
Lot 1 - Software
Lot 2 - System Integration
Lot 3 - Business Implementation / Change Management
A future phase for the WFM will be the integration and implementation of the software within South West Water.
Bristol Water plan to issue pre-qualification documents for Lot 1 and Lot 2 in advance of Lot 3. It is then the intention to complete the pre-qualification stage for Lot 1 prior to closing the pre-qualification stage of Lot 2 and Lot 3.
The estimated total value is between £11.3m and £13.9m.
A more detailed description, including of CLIO and timeframes, are available from Bristol Water's e-sourcing platform detailed in this notice. Please note there are different PQQ submission dates for each Lot - this will be detailed within the PQQ document. The date indicted in this notice is the last of those dates - submission dates for other Lots may be earlier.
Important: in 2021 Bristol Water was acquired by Pennon Group, the owner of South West Water. This tender is being procured by Bristol Water on behalf of both itself and South West Water. Any contract award following these procurement processes will be available for use by either party or other associated Group companies. Resulting agreements may be with either Bristol Water, South West Water or another Pennon Group entity.
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
Lots may be awarded in any combination to one or more suppliers, with the expectation that each lot will be awarded to a sole supplier. Therefore the expectation is there will be no more than 3 suppliers in total.
two.2) Description
two.2.1) Title
Software
Lot No
1
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKK - South West (England)
two.2.4) Description of the procurement
The Software is required to provide a commercially available off-the-shelf WFM system on both desktop and mobile devices. It is required to support 9 key functional areas:
- Asset Management
- Planning & Scheduling
- Work Management
- Customer Management
- Materials Management
- People Management
- Financial Management
- Graphical views
- MI & Analysis
The value of the lots is estimated at between £4.08m and £4.99m.
A more complete scope and timeline is available via Bristol Water's e-sourcing platform detailed in this notice.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
96
This contract is subject to renewal
Yes
Description of renewals
It is expected that the agreement will be subject to renewals following successful integration and implementation.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
It is expected that the agreement will have options for extensions.
two.2) Description
two.2.1) Title
System Implementaion
Lot No
2
two.2.2) Additional CPV code(s)
- 72227000 - Software integration consultancy services
- 72263000 - Software implementation services
two.2.3) Place of performance
NUTS codes
- UKK - South West (England)
two.2.4) Description of the procurement
The successful SI supplier will work with Bristol Water and relevant others as required (e.g. South West Water) as a SI partner to deliver a configured solution to meet the business requirements as detailed in the Software Specification (LOT 1).
The estimated value of this Lot is £4.95m to £6.05m.
A more complete scope and timeline is available via Bristol Water's e-sourcing platform detailed in this notice.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
96
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
It is expected that the agreement will be subject to renewals if required by the contracting entity/entities.
two.2) Description
two.2.1) Title
Business Implementation
Lot No
3
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKK - South West (England)
two.2.4) Description of the procurement
The successful supplier will work with Bristol Water and relevant others as required (e.g. South West Water) as a change partner to deliver the expected benefits from a deployed and configured solution to meet the business requirements as detailed in the Software Specification (LOT 1).
In addition, the successful supplier will work collaboratively with programme teams from Bristol Water and any relevant others as required (e.g. South West Water), and the SI supplier (LOT 2) to deliver a positive outcome.
The estimated value of this Lot is £2.3m to £2.9m.
A more complete scope and timeline is available via Bristol Water's e-sourcing platform detailed in this notice.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
96
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
It is expected that the agreement will be subject to renewals if required by the contracting entity/entities.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-032066
four.2.2) Time limit for receipt of tenders or requests to participate
Date
19 September 2022
Local time
2:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
Please note there are different PQQ submission dates for each Lot - this will be detailed within the PQQ document. The date indicted in this notice is the last of those dates - submission dates for other Lots may be earlier.
six.4) Procedures for review
six.4.1) Review body
Bristol Water PLC
Bridgwater Road
Bristol
Country
United Kingdom