Section one: Contracting entity
one.1) Name and addresses
South West Water Ltd
Peninsula House, Rydon Lane
Exeter
EX2 7HR
groupprocurement@pennon-group.co.uk
Country
United Kingdom
Region code
UKK - South West (England)
Companies House
02366665
Internet address(es)
Main address
https://www.pennon-group.co.uk/
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Workforce Management Software and Implementation
Reference number
PRO311
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
South West Water's "Customer Led Intelligent Operations" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations.
The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems.
The requirements of the WFM is split into 3 Lots:
Lot 1 - Software
Lot 2 - System Integration
Lot 3 - Business Implementation / Change Management
two.1.6) Information about lots
This contract is divided into lots: Yes
two.2) Description
two.2.1) Title
Software
Lot No
1
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKK - South West (England)
two.2.4) Description of the procurement
A commercially available off-the-shelf WFM system on both desktop and mobile devices to support 9 key functional areas:
- Asset Management
- Planning & Scheduling
- Work Management
- Customer Management
- Materials Management
- People Management
- Financial Management
- Graphical views
- MI & Analysis
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
System Implementation
Lot No
2
two.2.2) Additional CPV code(s)
- 72227000 - Software integration consultancy services
- 72263000 - Software implementation services
two.2.3) Place of performance
NUTS codes
- UKK - South West (England)
two.2.4) Description of the procurement
To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a SI partner to deliver a configured solution to meet the business requirements as detailed in the tender's Software Specification.
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Business Implementation
Lot No
3
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKK - South West (England)
two.2.4) Description of the procurement
To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a change partner to deliver the expected benefits from a deployed and configured solution to meet the business requirements as detailed in the Software Specification.
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-020109
Section five. Award of contract
Lot No
1
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
20 February 2024
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
20 February 2024
Section five. Award of contract
Title
Business Implementation / Change Management
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
20 February 2024
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Pennon Group Plc
Exeter
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Please contact groupprocurement@pennon-group.co.uk .