Section one: Contracting entity
one.1) Name and addresses
Southern Water Services Ltd.
Southern House
Worthing
BN13 3NX
Louis.Lewis@southernwater.co.uk
Telephone
+44 1903264444
Country
United Kingdom
NUTS code
UKJ - South East (England)
Internet address(es)
Main address
http://cww.southernwater.co.uk/homepage/default.asp
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://southernwater.bravosolution.co.uk
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://southernwater.bravosolution.co.uk
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
432,000
two.1.2) Main CPV code
- 90000000 - Sewage, refuse, cleaning and environmental services
two.1.3) Type of contract
Services
two.1.4) Short description
432,000 over a 5 year period. For disaster and recovery specialist cleaning services required within 2 hour call out to either home or commercial property after the flood from our clean main pipes.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 90000000 - Sewage, refuse, cleaning and environmental services
two.2.3) Place of performance
NUTS codes
- UKJ - South East (England)
two.2.4) Description of the procurement
Southern Water takes care of its customers In all situations relating to water. Occasionally our customers may experience burst pipes or flooding incidents in and or around their properties. In the case of a flood a SW representative will contact said service provider with location and contact details of the customer. It is then within our service deliverables that the service provider reaches the customer site within 2 hours of the call out period. Upon arrival on site there will either be a Southern Water representative on site or via call to assist with the instructions. An assessment of the site must be made by the service provider and then reported to the Southern Water representative. Photographic evidence will be required at all times. The service provider must include an assessment of contamination or pollution at the site and requiring advice on how to overcome such problems including designing and devising appropriate solutions and/or implementing such solutions
Services that may be included but not limited to: Cleaning, restoration, sanitisation and drying of any damaged goods and areas within the property. It is crucial that a thorough assessment of the property is undertaken to ensure that we are only aiding the restoration required by our main pipe burst, thus no prior water damage can be included in billing. The standards that we require our service provider to meet are set out by Achilles, in order to ascertain a quality standard we require picture evidencing before and after each job. Access to the property will be provided by the property owner, in the event that the owner shall leave the house, the service provider is responsible for the property in their absence.
Further to the cleaning and restoration of the property, if it is the case that parts of the property and unsalvageable, the service provider must arrange for disposal. A log and cost breakdown shall be required for each job undertaken and fed back through to the Southern Water representative in contact. A log shall also be taken to give a clear break down of each and every damaged item within each job. It must be understood that this service maybe required to extend to land, public properties/land and other facilities or land effected by the failure of the clean water network. Our service provider must be able to work across the whole of the Southern Water region including but not limited to Surrey, Hampshire, Kent and the Isle of Wight. As a data processor the service provider must not use customer information for anything other than for the use of contacting and locating customers in relation to the job.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
29 October 2021
End date
29 October 2026
This contract is subject to renewal
Yes
Description of renewals
Option of a 3 year extension
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.1.4) Objective rules and criteria for participation
List and brief description of rules and criteria
Southern Water will complete a restricted process, compliant with the Utilities Contract Regulations (2016). The process will be split into two stages –
a) qualification/selection (PQQ Stage)
b) tender evaluation (ITT stage)
The contract will be awarded to the supplier with the best score following the ITT scoring methodology
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
10 September 2021
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
24 September 2021
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 11 April 2022
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
six.4) Procedures for review
six.4.1) Review body
Southern Water
Worthing
BN133NX
Country
United Kingdom