Section one: Contracting authority
one.1) Name and addresses
Wirral Borough Council
Old Market House, 3rd Floor South Wing Hamilton Building
Birkenhead
CH41 5AL
Contact
Corporate Procurement
procurementtenders@wirral.gov.uk
Telephone
+44 1516662000
Fax
+44 1516663705
Country
United Kingdom
NUTS code
UKD74 - Wirral
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Local HealthWatch Service
Reference number
DN541837
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
ot 1- Local Healthwatch Service
For people who use health and social care services. Offering an independent channel for people to communicate their views on the health and social care system and to influence the design and delivery of services.
Wirral Local Healthwatch is for anyone who uses or who wishes to use adult and children’s health and care services in Wirral - or anyone who is caring for or represents individuals who have access to health or social care services in Wirral.
Wirral Local Healthwatch has a duty to assist local health and social care commissioners and providers, and other community stakeholders, by providing feedback, research and information on local people’s views and experiences of health and social care, in order to drive up standards of service provision.
Wirral Local Healthwatch must also be able to signpost local people with complaints they may wish to progress in relation to NHS service provision to an independent health complaints advocacy services which is being tendered in a separate Lot to the Local Healthwatch Service.
Lot 2 - Independent Health Complaints Advocacy Service
To support people to make a complaint against a NHS funded service.
The Health and Social Care Act 2012 puts a duty of Local Authorities to commission a local Independent Health Complaints Advocacy Service.
Local Authorities are required to commission:
‘the provision of assistance for individuals making or intending to make an
NHS complaint (which includes a complaint to the Health Service
Ombudsman)’.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,692,036
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD74 - Wirral
two.2.4) Description of the procurement
ot 1- Local Healthwatch Service
For people who use health and social care services. Offering an independent channel for people to communicate their views on the health and social care system and to influence the design and delivery of services.
Wirral Local Healthwatch is for anyone who uses or who wishes to use adult and children’s health and care services in Wirral - or anyone who is caring for or represents individuals who have access to health or social care services in Wirral.
Wirral Local Healthwatch has a duty to assist local health and social care commissioners and providers, and other community stakeholders, by providing feedback, research and information on local people’s views and experiences of health and social care, in order to drive up standards of service provision.
Wirral Local Healthwatch must also be able to signpost local people with complaints they may wish to progress in relation to NHS service provision to an independent health complaints advocacy services which is being tendered in a separate Lot to the Local Healthwatch Service.
Lot 2 - Independent Health Complaints Advocacy Service
To support people to make a complaint against a NHS funded service.
The Health and Social Care Act 2012 puts a duty of Local Authorities to commission a local Independent Health Complaints Advocacy Service.
Local Authorities are required to commission:
‘the provision of assistance for individuals making or intending to make an
NHS complaint (which includes a complaint to the Health Service
Ombudsman)’.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 55
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 35
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-009580
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 July 2021
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Healthwatch Wirral
Liscard Business Centre 188 Liscard Road
Wallasey
Country
United Kingdom
NUTS code
- UKD74 - Wirral
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,692,036
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
The Strand
London
Country
United Kingdom