Section one: Contracting authority
one.1) Name and addresses
Wirral Borough Council
Old Market House, 3rd Floor South Wing Hamilton Building
Birkenhead
CH41 5AL
Contact
Corporate Procurement
procurementtenders@wirral.gov.uk
Telephone
+44 1516663541
Fax
+44 1516663705
Country
United Kingdom
NUTS code
UKD74 - Wirral
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Local HealthWatch Service
Reference number
DN541837
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
For people who use health and social care services. Offering an independent channel for people to communicate their views on the health and social care system and to influence the design and delivery of services.
Wirral Local Healthwatch is for anyone who uses or who wishes to use adult and children’s health and care services in Wirral - or anyone who is caring for or represents individuals who have access to health or social care services in Wirral.
Wirral Local Healthwatch has a duty to assist local health and social care commissioners and providers, and other community stakeholders, by providing feedback, research and information on local people’s views and experiences of health and social care, in order to drive up standards of service provision.
Wirral Local Healthwatch must also be able to signpost local people with complaints they may wish to progress in relation to NHS service provision to an independent health complaints advocacy services which is being tendered in a separate Lot to the Local Healthwatch Service.
Independent Health Complaints Advocacy Service
To support people to make a complaint against a NHS funded service.
The Health and Social Care Act 2012 puts a duty of Local Authorities to commission a local Independent Health Complaints Advocacy Service.
Local Authorities are required to commission:
‘the provision of assistance for individuals making or intending to make an
NHS complaint (which includes a complaint to the Health Service
Ombudsman)’.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD74 - Wirral
two.2.4) Description of the procurement
For people who use health and social care services. Offering an independent channel for people to communicate their views on the health and social care system and to influence the design and delivery of services.
Wirral Local Healthwatch is for anyone who uses or who wishes to use adult and children’s health and care services in Wirral - or anyone who is caring for or represents individuals who have access to health or social care services in Wirral.
Wirral Local Healthwatch has a duty to assist local health and social care commissioners and providers, and other community stakeholders, by providing feedback, research and information on local people’s views and experiences of health and social care, in order to drive up standards of service provision.
Wirral Local Healthwatch must also be able to signpost local people with complaints they may wish to progress in relation to NHS service provision to an independent health complaints advocacy services which is being tendered in a separate Lot to the Local Healthwatch Service.
Lot 2 - Independent Health Complaints Advocacy Service
To support people to make a complaint against a NHS funded service.
The Health and Social Care Act 2012 puts a duty of Local Authorities to commission a local Independent Health Complaints Advocacy Service.
Local Authorities are required to commission:
‘the provision of assistance for individuals making or intending to make an
NHS complaint (which includes a complaint to the Health Service
Ombudsman)’.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
84
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
2 June 2021
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
2 June 2021
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
The Strand
London
Country
United Kingdom