Section one: Contracting authority
one.1) Name and addresses
Dorset Council
Dorset Council, County Hall, Colliton Park
Dorchester
DT1 1XJ
Contact
Ms Gayle Acors
Telephone
+44 1305221278
Country
United Kingdom
NUTS code
UKK2 - Dorset and Somerset
Internet address(es)
Main address
https://www.dorsetcouncil.gov.uk
Buyer's address
https://www.dorsetcouncil.gov.uk
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area
Reference number
DN538409
two.1.2) Main CPV code
- 98000000 - Other community, social and personal services
two.1.3) Type of contract
Services
two.1.4) Short description
The purpose of this contract is to have a joined up single service contract for information,
advice and guidance whereby key stakeholders work together to design and deliver a multichannel
approach to information, advice and guidance.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,823,250
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKK2 - Dorset and Somerset
two.2.4) Description of the procurement
Definition and scope:
• Information – The open and accessible supply of informative material deemed to be of
interest and relevance to a particular population
• Advice – Presenting facts and ideas in an accessible form for residents to understand and
consider and recommending a course of action
• Guidance – Defining and providing options through positive actions which could help the
resident
The provision shall be based around the following key considerations to effectively meet the
needs of the Council’s residents:
• customer experience
• connecting services
• improved digital channels
• a targeted face to face and telephone offer
The services must be flexible to meet Dorset Council residents’ needs and arising trends.
The Contract will be awarded for a period of up to five years (initial period of 3 years plus an
optional extension period of a further 2 years). Consortium bids are welcome via a lead
provider.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: 10
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-008630
Section five. Award of contract
Contract No
DN538409
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
10 August 2021
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Citizens Advice in Dorset
4 Cedar Park, Cobham Road
Wimborne
BH21 7SF
Country
United Kingdom
NUTS code
- UKK2 - Dorset and Somerset
National registration number
Company Registration Number: 06778548; Charity Commission Registration number: 1130056
Internet address
https://www.citizensadvicedorset.org.uk
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £2,823,250
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Dorset Council
County Hall, Colliton Park
Dorchester
DT1 1XJ
Country
United Kingdom