Section one: Contracting authority
one.1) Name and addresses
Dorset Council
Dorset Council, South Walks House, South Walks Road
Dorchester
DT1 1UZ
Contact
Ms Gayle Acors
Telephone
+44 1305221278
Country
United Kingdom
NUTS code
UKK2 - Dorset and Somerset
Internet address(es)
Main address
https://www.dorsetcouncil.gov.uk
Buyer's address
https://www.dorsetcouncil.gov.uk
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com/Advert/Index?advertId=c1a2ab8d-eea1-eb11-810c-005056b64545
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com/Advert/Index?advertId=c1a2ab8d-eea1-eb11-810c-005056b64545
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area
Reference number
DN538409
two.1.2) Main CPV code
- 98000000 - Other community, social and personal services
two.1.3) Type of contract
Services
two.1.4) Short description
The purpose of this contract is to have a joined up single service contract for information, advice and guidance whereby key stakeholders work together to design and deliver a multi-channel approach to information, advice and guidance.
Definition and scope:
• Information – The open and accessible supply of informative material deemed to be of interest and relevance to a particular population
• Advice – Presenting facts and ideas in an accessible form for residents to understand and consider and recommending a course of action
• Guidance – Defining and providing options through positive actions which could help the resident
The provision shall be based around the following key considerations to effectively meet the needs of the Council’s residents:
• customer experience
• connecting services
• improved digital channels
• a targeted face to face and telephone offer
The services must be flexible to meet Dorset Council residents’ needs and arising trends.
The Council is conducting an open tender procedure. The opportunity is tendered as a single lot to be awarded to a single provider.
The Contract will be awarded for a period of up to five years (initial period of 3 years plus an optional extension period of a further 2 years). Consortium bids are welcome via a lead provider.
Tenderers should note that the Council is running a concurrent open tender procedure for provision of Infrastructure Support to the Voluntary and Community Sector (VCS) (project ref. DN538356).
two.1.5) Estimated total value
Value excluding VAT: £2,823,250
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKK2 - Dorset and Somerset
two.2.4) Description of the procurement
N/A
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
The Contract will be awarded for a period of up to five years (initial period of 3 years plus an optional extension period of a further 2 years)
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
11 June 2021
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
11 June 2021
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Dorset Council
Dorchester
Country
United Kingdom