Section one: Contracting authority
one.1) Name and addresses
NS&I
London
SW1P 3BT
Contact
Jack Burgess
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
one.4) Type of the contracting authority
National or federal Agency/Office
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Market Intelligence Support
Reference number
23-FTS-01
two.1.2) Main CPV code
- 79310000 - Market research services
two.1.3) Type of contract
Services
two.1.4) Short description
A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £200,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The financial services arena is going through some significant changes through the recent introduction of Open Banking and the changing digital environment.
A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.
The digital and fintech market intelligence agency will provide specialist insights on competitor’s strategies, including but not limited to, best practice in customer experience, operations and product and proposition development. Guidance and recommendations are required to help support and inform NS&I’s digital first strategy.
The following is a breakdown of our requirements from a digital and fintech market intelligence agency:
• Deep dive, topic-based presentation/report delivered internally to key stakeholders. This would be on an ad-hoc basis determined by the use of research credits. We estimate that we would require four of these deliverables per annum.
• Regular news alerts on the latest digital and innovation developments within financial services, with analyst commentary summarising the impact for NS&I
• Access to an online web portal to access downloadable content including:
o Screenshots/Video insights on CX journeys across mobile and desktop channels
o Insight reports
o News alerts with analyst commentary on risk/opportunities for NS&I
• Access to an analyst who will be able to field questions – not requiring deep dive analysis - on an ad-hoc basis.
All tendering against this requirement must be conducted via NS&I's Panacea Portal
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
There is an initial contract term of 12 months and there are two 12 month extension periods available.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-010019
Section five. Award of contract
Contract No
23-FTS-01
Title
Digital Market Intelligence Support
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 June 2023
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
11:FS Group Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £200,000
Total value of the contract/lot: £200,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The Government Internal Audit Agency
London
Country
United Kingdom