Section one: Contracting authority
one.1) Name and addresses
NS&I
Sanctuary Buildings, 20 Great Smith Street
London
SW1P 3BT
Contact
Jack Burgess
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://app.panacea-software.com/nsandi/Login.aspx?ReturnUrl=%2Fnsandi%2F
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://app.panacea-software.com/nsandi/Login.aspx?ReturnUrl=%2Fnsandi%2F
one.4) Type of the contracting authority
National or federal Agency/Office
one.5) Main activity
Economic and financial affairs
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Market Intelligence Support
Reference number
23-FTS-01
two.1.2) Main CPV code
- 79310000 - Market research services
two.1.3) Type of contract
Services
two.1.4) Short description
A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.
two.1.5) Estimated total value
Value excluding VAT: £200,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The financial services arena is going through some significant changes through the recent introduction of Open Banking and the changing digital environment.
A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.
The digital and fintech market intelligence agency will provide specialist insights on competitor’s strategies, including but not limited to, best practice in customer experience, operations and product and proposition development. Guidance and recommendations are required to help support and inform NS&I’s digital first strategy.
The following is a breakdown of our requirements from a digital and fintech market intelligence agency:
• Deep dive, topic-based presentation/report delivered internally to key stakeholders. This would be on an ad-hoc basis determined by the use of research credits. We estimate that we would require four of these deliverables per annum.
• Regular news alerts on the latest digital and innovation developments within financial services, with analyst commentary summarising the impact for NS&I
• Access to an online web portal to access downloadable content including:
o Screenshots/Video insights on CX journeys across mobile and desktop channels
o Insight reports
o News alerts with analyst commentary on risk/opportunities for NS&I
• Access to an analyst who will be able to field questions – not requiring deep dive analysis - on an ad-hoc basis.
All tendering against this requirement must be conducted via NS&I's Panacea Portal
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
5 June 2023
End date
4 June 2026
This contract is subject to renewal
Yes
Description of renewals
The contract is awarded for an initial term of 12 months and there are two 12 month extension periods available
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
The contract is awarded for an initial term of 12 months and there are two 12 month extension periods available
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
8 May 2023
Local time
12:00pm
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 1 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
9 May 2023
Local time
9:00am
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
Rolls Building
London
EC4A 1NL
Country
United Kingdom