Section one: Contracting entity
one.1) Name and addresses
FIRST MTR SOUTH WESTERN TRAINS LIMITED
8th Floor,The Point, 37 North Wharf Road
LONDON
W21AF
Contact
Ibolya Kormos-spring
ibolya.kormos-spring@swrailway.com
Telephone
+44 7971564977
Country
United Kingdom
NUTS code
UKI32 - Westminster
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://s2c-uk62.waxdigital.com/FirstGroupPlc
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
http://redirect.transaxions.com/events/H0pOs
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Station response officers for various SWR stations
two.1.2) Main CPV code
- 79710000 - Security services
two.1.3) Type of contract
Services
two.1.4) Short description
Anti-social disorder related incidents on the SWR network have been rising in the last year and form a large majority of the external delay minutes attributed to SWR in the delay validation process. The Intention is to place a (agency/contractor) Task Force personnel at several key locations, at times when historical evidence shows the most disorder incidents have taken place. These personnel will be tasked with assisting SWR colleagues in de-escalating anti-social behaviour on trains and stations in order to reduce delays or potential delays to SWR train services. Agency staff will be required to hold a SIA badge license and may rarely from time to time be required to physically remove customers only if necessary.
Day of Operation - Thursday - Sunday
Hours of Operation - 1700hrs to 0100hrs
Home Stations
1. Waterloo
2. Clapham Junction
3. Woking
4. Surbiton
5. Guildford
6. Basingstoke
May be required to move to an alternative location
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79710000 - Security services
two.2.3) Place of performance
NUTS codes
- UKI4 - Inner London – East
- UKJ2 - Surrey, East and West Sussex
- UKJ3 - Hampshire and Isle of Wight
Main site or place of performance
1. Waterloo
2. Clapham Junction
3. Woking
4. Surbiton
5. Guildford
6. Basingstoke
May be required to move to an alternative location
two.2.4) Description of the procurement
Anti-social disorder related incidents on the SWR network have been rising in the last year and form a large majority of the external delay minutes attributed to SWR in the delay validation process. The Intention is to place a (agency/contractor) Task Force personnel at several key locations, at times when historical evidence shows the most disorder incidents have taken place. These personnel will be tasked with assisting SWR colleagues in de-escalating anti-social behavior on trains and stations in order to reduce delays or potential delays to SWR train services. Agency staff will be required to hold a SIA badge license and may rarely from time to time be required to physically remove customers only if necessary.
Day of Operation - Thursday - Sunday
Hours of Operation - 1700hrs to 0100hrs
Home Stations
1. Waterloo
2. Clapham Junction
3. Woking
4. Surbiton
5. Guildford
6. Basingstoke
May be required to move to an alternative location
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
The Agency staff working in this role will be key to reducing anti-social behaviour on the station while on duty and will work alongside the station team and the Railway Community Officers while reporting into the Crime and Community Team.
The Agency staff will hold no enforcement powers but will be required to develop a strong working relationship with the local BTP officers to assist BTP officers in their duties. They may also be required to administer First AID when required.
The response officers will be required to wear Body Worn Cameras and produce reports, all of which may be used in evidence at a later date in a court of law. These will be created and stored electronically. They will also be required to complete incident SWR report forms when an incident happens, again, these are completed electronically and can be set up in a way that they are automatically sent to SWR and NWR when completed.
The staff will be required to update the SWR Security Desk by phone or radio when they commence their working day, as well as details of incidents they are dealing with (especially if they move locations).
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for the receipt of applications for an invitation to tender or to negotiate
Date
14 August 2022
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
First MTR South Western Trains Limited
8th Floor, The Point, 37 North Wharf Road,
London
W2 1AF
Country
United Kingdom