Section one: Contracting entity
one.1) Name and addresses
FIRST MTR SOUTH WESTERN TRAINS LIMITED
8th Floor,The Point, 37 North Wharf Road
LONDON
W21AF
Contact
Ibolya Kormos-spring
ibolya.kormos-spring@swrailway.com
Telephone
+44 7971564977
Country
United Kingdom
Region code
UKI32 - Westminster
Companies House
07900320
Internet address(es)
Main address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Station response officers for various SWR stations
two.1.2) Main CPV code
- 79710000 - Security services
two.1.3) Type of contract
Services
two.1.4) Short description
Anti-social disorder related incidents on the SWR network have been rising in the last year
and form a large majority of the external delay minutes attributed to SWR in the delay
validation process. The Intention is to place a (agency/contractor) Task Force personnel at
several key locations, at times when historical evidence shows the most disorder incidents
have taken place. These personnel will be tasked with assisting SWR colleagues in deescalating anti-social behaviour on trains and stations in order to reduce delays or potential
delays to SWR train services. Agency staff will be required to hold a SIA badge license and
may rarely from time to time be required to physically remove customers only if necessary.
Day of Operation - Thursday - Sunday
Hours of Operation - 1700hrs to 0100hrs
Home Stations
1. Waterloo
2. Clapham Junction
3. Woking
4. Surbiton
5. Guildford
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6. Basingstoke
May be required to move to an alternative location
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79710000 - Security services
two.2.3) Place of performance
NUTS codes
- UKI4 - Inner London – East
- UKJ2 - Surrey, East and West Sussex
- UKJ3 - Hampshire and Isle of Wight
two.2.4) Description of the procurement
Anti-social disorder related incidents on the SWR network have been rising in the last year
and form a large majority of the external delay minutes attributed to SWR in the delay
validation process. The Intention is to place a (agency/contractor) Task Force personnel at
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several key locations, at times when historical evidence shows the most disorder incidents
have taken place. These personnel will be tasked with assisting SWR colleagues in deescalating anti-social behavior on trains and stations in order to reduce delays or potential
delays to SWR train services. Agency staff will be required to hold a SIA badge license and
may rarely from time to time be required to physically remove customers only if necessary
two.2.5) Award criteria
Cost criterion - Name: Cost element / Weighting: 40%
two.2.11) Information about options
Options: Yes
Description of options
Option to extend for further 2 years
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-018684
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 January 2023
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
STM Group (UK) Limited
London
Country
United Kingdom
NUTS code
- UKI - London
Companies House
05466873
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £361,090.08
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
First MTR South Western Trains Limited
London
Country
United Kingdom