Tender

IT Service Desk

  • TRANSPORT UK EAST ANGLIA LIMITED

F05: Contract notice – utilities

Notice identifier: 2024/S 000-018072

Procurement identifier (OCID): ocds-h6vhtk-046f29

Published 11 June 2024, 4:24pm



Section one: Contracting entity

one.1) Name and addresses

TRANSPORT UK EAST ANGLIA LIMITED

2nd Floor,St Andrews House, 18-20 St. Andrew Street

LONDON

EC4A3AG

Contact

Hugh McKenzie

Email

hugh.mckenzie@greateranglia.co.uk

Telephone

+44 7926475854

Country

United Kingdom

Region code

UKI31 - Camden and City of London

Justification for not providing organisation identifier

Not on any register

Internet address(es)

Main address

https://www.greateranglia.co.uk

one.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at

http://redirect.transaxions.com/events/zO7ZW

Additional information can be obtained from the above-mentioned address

Tenders or requests to participate must be submitted to the above-mentioned address

one.6) Main activity

Railway services


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

IT Service Desk

Reference number

TUEA240002

two.1.2) Main CPV code

  • 72000000 - IT services: consulting, software development, Internet and support

two.1.3) Type of contract

Services

two.1.4) Short description

Transport UK East Anglia are looking to appoint a supplier to provide IT Helpdesk Services.

two.1.6) Information about lots

This contract is divided into lots: No

two.2) Description

two.2.2) Additional CPV code(s)

  • 72000000 - IT services: consulting, software development, Internet and support

two.2.3) Place of performance

NUTS codes
  • UKI31 - Camden and City of London

two.2.4) Description of the procurement

Provision of IT Service Desk Services.

two.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

two.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months

24

This contract is subject to renewal

Yes

Description of renewals

The duration of contract will be 24 months with an option to extend for a further 12 months.

two.2.10) Information about variants

Variants will be accepted: No

two.2.11) Information about options

Options: Yes

Description of options

Dependent on contractual performance.


Section three. Legal, economic, financial and technical information

three.1) Conditions for participation

three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions

As specified within procurement documentation.

three.1.2) Economic and financial standing

List and brief description of selection criteria

As specified within procurement documentation.

Minimum level(s) of standards possibly required

As specified within procurement documentation.

three.1.3) Technical and professional ability

List and brief description of selection criteria

As specified within procurement documentation.

Minimum level(s) of standards possibly required

As specified within procurement documentation.

three.1.4) Objective rules and criteria for participation

List and brief description of rules and criteria

As specified within procurement documentation.


Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Negotiated procedure with prior call for competition

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

four.2) Administrative information

four.2.2) Time limit for receipt of tenders or requests to participate

Date

12 July 2024

Local time

12:00pm

four.2.4) Languages in which tenders or requests to participate may be submitted

English

four.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)


Section six. Complementary information

six.1) Information about recurrence

This is a recurrent procurement: No

six.4) Procedures for review

six.4.1) Review body

Transport UK East Anglia Limited

11th Floor One Stratford Place

London

E20 1EJ

Country

United Kingdom