Section one: Contracting authority
one.1) Name and addresses
Transport for London
5 ENDEAVOUR SQUARE
LONDON
E201JN
Contact
James Tottle
Telephone
+44 3432221234
Country
United Kingdom
Region code
UKI - London
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Transport Services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
ICT14090 Welfare, Violence and Aggression Case Management
two.1.2) Main CPV code
- 48100000 - Industry specific software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
This PIN is issued by Transport for London (TfL) and seeks to inform the market of a Market Sounding Questionnaire (MSQ) that shall be issued by TfL. The MSQ seeks to obtain market feedback in relation to delivery of a Case Management solution which; tracks, tracks incident details, staff information, victim support activities and outcomes of WVA cases. This will ensure consistent support is offered throughout cases, details are recorded safely and securely, and we can monitor and improve activity and support provided to victims. The primary focus of this EME is to better understand the market offering and appetite, to explore areas that will shape TfL's procurement strategy for a case management solution and to understand perceived risks and opportunities.
TfL would like those parties that may be interested in such an exercise to identify themselves and express their interest as well as to respond to the MSQ. Please note that to do so, organisations will need to provide an Expression of Interest (EoI) to the following email address
Following this and upon request, supplier organisations will be sent a copy of the MSQ which they will be invited to review and if appropriate complete by volunteering feedback. The MSQ includes additional details about submission arrangements and response deadlines.
two.1.5) Estimated total value
Value excluding VAT: £350,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48611000 - Database software package
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
This project seeks to deliver a Case Management solution which tracks incident details, staff information, victim support activities and outcomes of WVA cases. This will ensure consistent support is offered throughout cases, details are recorded safely.
It is anticipated a case management solution will support the following objectives:
Objective 1: Help TfL to improve the support it provides to staff who are victims of Work-Related Violence & Aggression (WVA). Victims are contacted regularly at key points throughout their case and case details are stored on the system.
Objective 2: Help the WVA team provide consistent support to victims of WVA pan-TfL
Objective 3: Improve record keeping for WVA team as the system will be used by the team to manage statement taking, DNA collection, CCTV provision and support to attend appointments and court cases. It will also log and manage the process for victim liaison. Assess and manage trends in case management.
Objective 4: Increased support by line managers of victims. The system will help prompt line managers into duty of care activity.
Objective 5: The case management system will help the WVA team to manage workload in the team, prioritising cases in line with need.
Objective 6: The case management system complies with key regulations, legislation and TfL policy, including GDPR, data privacy and TSO support for user administration.
two.2.14) Additional information
Participation or non-participation in this Early Market Engagement exercise will not disadvantage or advantage any supplier's ability to participate in any future procurement activity, including in particular any subsequent procurement process undertaken to deliver the project.
Direct or indirect canvassing of any TfL employee or agent by any supplier concerning this requirement, (or any attempt to procure information from any TfL employee or agent concerning this PIN outside of the formal process described in this document) may result in the disqualification of the supplier from consideration of any future procurement activity.
TfL is under no obligation to follow up this market engagement exercise in any way or with any interested parties.
two.3) Estimated date of publication of contract notice
1 October 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No