Section one: Contracting authority
one.1) Name and addresses
South Norfolk District Council
Horizon Business Park, Peachman Way
Norwich
NR7 0WF
Contact
Allison Parkinson-White
Allison.Parkinson-White@breckland.gov.uk
Country
United Kingdom
NUTS code
UKH17 - Breckland and South Norfolk
Internet address(es)
Main address
https://www.southnorfolkandbroadland.gov.uk/
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Telephony Contact Centre System Replacement - South Norfolk District Council and Broadland District Council
Reference number
165-SNBD-22
two.1.2) Main CPV code
- 79511000 - Telephone operator services
two.1.3) Type of contract
Services
two.1.4) Short description
You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service’s (CCS) procurement framework RM3808 Lot 4. The contract will be awarded in accordance with the framework documentation.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 64210000 - Telephone and data transmission services
two.2.3) Place of performance
NUTS codes
- UKH17 - Breckland and South Norfolk
two.2.4) Description of the procurement
You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service’s (CCS) procurement framework RM3808 Lot 4. The contract will be awarded in accordance with the framework documentation.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-016767
Section five. Award of contract
Contract No
165/SN/22
Lot No
RM3808 Lot 4
Title
Telephony Contact Centre System Replacement
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Breckland District Council
Dereham
Country
United Kingdom