Section one: Contracting authority
one.1) Name and addresses
South Norfolk District Council
Horizon Business Park, Peachman Way
Norwich
NR7 0WF
Contact
Allison Parkinson-White
Allison.Parkinson-White@breckland.gov.uk
Country
United Kingdom
NUTS code
UKH17 - Breckland and South Norfolk
Internet address(es)
Main address
https://www.southnorfolkandbroadland.gov.uk/
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://in-tendhost.co.uk/brecklandcouncil/aspx/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Telephony Contact Centre System Replacement - South Norfolk District Council and Broadland District Council
Reference number
165-SNBD-22
two.1.2) Main CPV code
- 79511000 - Telephone operator services
two.1.3) Type of contract
Services
two.1.4) Short description
You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service’s (CCS) procurement framework RM3808 Lot 4. The contract will be awarded in accordance with the framework documentation.
two.1.5) Estimated total value
Value excluding VAT: £397,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 64210000 - Telephone and data transmission services
two.2.3) Place of performance
NUTS codes
- UKH17 - Breckland and South Norfolk
two.2.4) Description of the procurement
You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service’s (CCS) procurement framework RM3808 Lot 4. The contract will be awarded in accordance with the framework documentation.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £397,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
2 August 2023
End date
31 October 2026
This contract is subject to renewal
Yes
Description of renewals
3 years (1 year + 1 year + 1 year)
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
30 June 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 30 September 2023
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
Optional
six.4) Procedures for review
six.4.1) Review body
Breckland District Council
Dereham
Country
United Kingdom