Section one: Contracting authority
one.1) Name and addresses
British Council
Bridgewater House
Manchester
M1 6BB
uk.procurement@britishcouncil.org
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://in-tendhost.co.uk/britishcouncil/aspx/Home
Buyer's address
https://in-tendhost.co.uk/britishcouncil/aspx/Home
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
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Section two: Object
two.1) Scope of the procurement
two.1.1) Title
British Council Europe Examinations Contact Centre
Reference number
BC/02275
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
The primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The service will be provisioned for the following markets in which British Council operates:- Austria- Belgium- Croatia- Germany- Lithuania- SloveniaThe British Council Contact Centre may be extended to additional countries during the Term by mutual agreement and in accordance with British Council needs and time scale
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,300,000
two.2) Description
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
The excepted hub will reside in Europe.
two.2.4) Description of the procurement
The primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The service will be provisioned for the following markets in which British Council operates:- Austria- Belgium- Croatia- Germany- Lithuania- SloveniaThe British Council Contact Centre may be extended to additional countries during the Term by mutual agreement and in accordance with British Council needs and time scale.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-002176
Section five. Award of contract
Contract No
BC/02275
Lot No
1
Title
British Council Europe Examinations Contact Centre
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 June 2022
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from other EU Member States: 2
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
EuroAnswer SRL
Bucharest
Country
Romania
NUTS code
- RO - Romania
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 18,751 EUR
Total value of the contract/lot: 18,751 EUR
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
British Council - London
London
Country
United Kingdom