Section one: Contracting authority
one.1) Name and addresses
British Council
Bridgewater House
Manchester
M1 6BB
uk.procurement@britishcouncil.org
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://in-tendhost.co.uk/britishcouncil/aspx/Home
Buyer's address
https://in-tendhost.co.uk/britishcouncil/aspx/Home
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/britishcouncil/aspx/Home
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Registered Charity
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
British Council Europe Examinations Contact Centre
Reference number
BC/02275
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
The primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The service will be provisioned for the following markets in which British Council operates:- Austria- Belgium- Croatia- Germany- Lithuania- SloveniaThe British Council Contact Centre may be extended to additional countries during the Term by mutual agreement and in accordance with British Council needs and time scale
two.1.5) Estimated total value
Value excluding VAT: 1,300,000 EUR
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
The excepted hub will reside in Europe.
two.2.4) Description of the procurement
The primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The service will be provisioned for the following markets in which British Council operates:- Austria- Belgium- Croatia- Germany- Lithuania- SloveniaThe British Council Contact Centre may be extended to additional countries during the Term by mutual agreement and in accordance with British Council needs and time scale.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: 1,300,000 EUR
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
The Contract awarded will be for a duration of 2 years with an option for up to 2 annual extensions (2+1+1).
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
1 March 2022
Local time
10:00am
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
1 March 2022
Local time
10:00am
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
British Council - London
London
Country
United Kingdom