Scope
Reference
MOPAC 1232
Description
Victim satisfaction with the Metropolitan Police Service (the Met) has not been high for some time and the Casey Review highlighted that trust needs to be rebuilt with Londoners and with victims of crime. To help achieve this, the Met is reviewing how victims are looked after when they come into contact with the police: from the first point of contact through to justice outcomes. The Met wants to provide better, more consistent victim care to rebuild lost confidence and place victims at the heart of what they do.
This can only be achieved by involving victims in the improvement process, hence we are establishing the Victim Voice Forum (VVF) programme, giving a voice to specific victim groups with low trust and confidence in the police.
Contract 1
Supplier
Contract value
- £90,000 excluding VAT
- £108,000 including VAT
Below the relevant threshold
Date signed
11 January 2026
Contract dates
- 16 January 2026 to 15 July 2028
- Possible extension to 14 July 2030
- 4 years, 5 months, 30 days
Description of possible extension:
The contract will begin early 2026 and will run for an initial term of 2.5 years, valued at £50,000. There will be two optional one-year extensions, each valued at £20,000 per year.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKI - London
Procedure
Procedure type
Below threshold - open competition
Special regime
Light touch
Supplier
The WayFinders Group
128 City Road
London
EC1V 2NX
United Kingdom
Email: admin@thewayfindersgroup.com
Region: UKI43 - Haringey and Islington
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Contract 1
Contracting authority
Mayor's Office for Policing and Crime
- Public Procurement Organisation Number: PTMT-7816-YCQG
169 Union Street
London
SE1 0LL
United Kingdom
Region: UKI44 - Lewisham and Southwark
Organisation type: Public authority - sub-central government