Section one: Contracting authority
one.1) Name and addresses
Business, Energy and Industrial Strategy (BEIS)
1 Victoria Street,
London
SW1H 0ET
Contact
Kerry Hart
Telephone
+44 1793867465
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Supporting the Secretary of State in the accreditation and oversight of ADR providers in consumer markets in the UK
Reference number
CS21627
two.1.2) Main CPV code
- 75000000 - Administration, defence and social security services
two.1.3) Type of contract
Services
two.1.4) Short description
Award Notice
DO NOT apply directly to the buyer.
All tender information MUST be submitted through the Delta eSourcing Portal.
Brief Description of the Requirement:
The Consumer and Competition Policy Directorate (CCP), part of the Department for Business, Energy & Industrial Strategy (BEIS), is looking for a service provide to support the Secretary of State in the execution of the Secretary of State's 'Competent Authority' (CA) role for Alternative Dispute Resolution (ADR) in the non-regulated sector. The provider will provide services of an administrative nature supporting the Secretary of State's performance of a number of statutory functions including the accreditation, oversight, performance management and reporting of ADR bodies in the non-regulated sector.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £306,000
two.2) Description
two.2.2) Additional CPV code(s)
- 75000000 - Administration, defence and social security services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Background and Context
Alternative Dispute Resolution (ADR) refers to any means of settling disputes outside of the courtroom. Typically, this can include negotiation, conciliation, mediation and arbitration. When disputes arise between consumers and traders, there are a range of options available for resolution without going to court. These options can often be quicker and cheaper, and lead to a more satisfactory solution for both parties, than taking legal action.
The Alternative Dispute Resolution (ADR) Regulations established competent authorities (a person or organisation that has legally delegated or invested powers, authority, or capacity) to certify ADR schemes and set the standards that ADR scheme applicants must meet in order to achieve certification. It also introduced new information requirements on all traders who enter contracts with consumers for the supply of goods or services. The Regulations do not make participation in an ADR scheme mandatory for business but require the Government to ensure that Alternative Dispute Resolution (ADR) that has been approved as complying with the requirements in the Directive is available for all disputes between a consumer and a business.
In the regulated sectors, the CA is the relevant sector regulator . In the non-regulated sectors, the Department of Business, Energy & Industrial Strategy's (BEIS) Secretary of State is responsible for ensuring ADR providers who make an initial application for approval are compliant with the regulations.
The Government recently published the 'Reforming Competition and Consumer Policy' consultation .Alongside considering broader changes to the scope of mandatory ADR, the consultation outlined proposals on improving the overall quality and oversight of ADR services is an important element of the proposed reform package. These improvements are centred around four key principles: neutrality, efficiency, accessibility and transparency. As part of the contract, the winning provider will work with BEIS, Competent Authorities and other relevant and qualified bodies to create a system of accreditation and oversight that applies these principles consistently across the whole of the non-regulated sector.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2.14) Additional information
The initial contract will be for 3 years with the option to extend on an annual basis (3+1+1)
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-004998
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 May 2022
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Chartered Trading Standards Institute
Essex
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £306,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
UK Shared Business Services Ltd
Swindon
SN2 1FL
Country
United Kingdom