Section one: Contracting authority
one.1) Name and addresses
Business, Energy and Industrial Strategy (BEIS)
1 Victoria Street,
London
SW1H 0ET
Contact
Kerry Hart
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
www.uksbs.delta-esourcing.co.uk
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
www.uksbs.delta-esourcing.co.uk
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Supporting the Secretary of State in the accreditation and oversight of ADR providers in consumer markets in the UK
Reference number
CS21627
two.1.2) Main CPV code
- 75000000 - Administration, defence and social security services
two.1.3) Type of contract
Services
two.1.4) Short description
The final date and time for the submission of bids is Thursday 31st March 2022 at 14:00
DO NOT apply directly to the buyer.
All tender information MUST be submitted through the Delta eSourcing Portal.
Brief Description of the Requirement:
The Consumer and Competition Policy Directorate (CCP), part of the Department for Business, Energy & Industrial Strategy (BEIS), is looking for a service provide to support the Secretary of State in the execution of the Secretary of State's 'Competent Authority' (CA) role for Alternative Dispute Resolution (ADR) in the non-regulated sector. The provider will provide services of an administrative nature supporting the Secretary of State's performance of a number of statutory functions including the accreditation, oversight, performance management and reporting of ADR bodies in the non-regulated sector.
How to Apply
UK Shared Business Services Ltd (UK SBS) will be using the Delta eSourcing Portal for this
procurement.
To register on the Delta eSourcing portal please use the link https://www.deltaesourcing.
com/ and follow the instructions to register.
If you are already registered on the Delta eSourcing Portal and wish to participate in this
procurement, please use the link: https://www.delta-esourcing.com/ and the follow the
instructions to 'Log in'
Once you are logged into the system you will be able to link yourself into this procurement
using the Access Code: 5V52ZA88QD
two.1.5) Estimated total value
Value excluding VAT: £510,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 75000000 - Administration, defence and social security services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
.
Background and Context
Alternative Dispute Resolution (ADR) refers to any means of settling disputes outside of the courtroom. Typically, this can include negotiation, conciliation, mediation and arbitration. When disputes arise between consumers and traders, there are a range of options available for resolution without going to court. These options can often be quicker and cheaper, and lead to a more satisfactory solution for both parties, than taking legal action.
The Alternative Dispute Resolution (ADR) Regulations established competent authorities (a person or organisation that has legally delegated or invested powers, authority, or capacity) to certify ADR schemes and set the standards that ADR scheme applicants must meet in order to achieve certification. It also introduced new information requirements on all traders who enter contracts with consumers for the supply of goods or services. The Regulations do not make participation in an ADR scheme mandatory for business but require the Government to ensure that Alternative Dispute Resolution (ADR) that has been approved as complying with the requirements in the Directive is available for all disputes between a consumer and a business.
In the regulated sectors, the CA is the relevant sector regulator . In the non-regulated sectors, the Department of Business, Energy & Industrial Strategy's (BEIS) Secretary of State is responsible for ensuring ADR providers who make an initial application for approval are compliant with the regulations.
The Government recently published the 'Reforming Competition and Consumer Policy' consultation .Alongside considering broader changes to the scope of mandatory ADR, the consultation outlined proposals on improving the overall quality and oversight of ADR services is an important element of the proposed reform package. These improvements are centred around four key principles: neutrality, efficiency, accessibility and transparency. As part of the contract, the winning provider will work with BEIS, Competent Authorities and other relevant and qualified bodies to create a system of accreditation and oversight that applies these principles consistently across the whole of the non-regulated sector.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £510,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
30 May 2022
End date
29 May 2027
This contract is subject to renewal
Yes
Description of renewals
The initial contract will be for 3 years with the option to extend on an annual basis (3+1+1)
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
31 March 2022
Local time
1:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
31 March 2022
Local time
2:00pm
Place
Electronic
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic invoicing will be accepted
six.3) Additional information
To respond to this opportunity please log in to www.delta-esourcing.com and enter the
following access code 5V52ZA88QD
six.4) Procedures for review
six.4.1) Review body
UK Shared Business Services Ltd
Polaris House
Swindon
SN2 1FL
Telephone
+44 1793867005
Country
United Kingdom
Internet address
six.4.2) Body responsible for mediation procedures
UK Shared Business Services Ltd
Polaris House
Swindon
SN2 1FL
Telephone
+44 1793867005
Country
United Kingdom