Section one: Contracting authority
one.1) Name and addresses
Herefordshire Council
Council Offices, Plough Lane
Hereford
HR4 0LE
Contact
Ms Aksana Hironak
aksana.hironak@herefordshire.gov.uk
Telephone
+44 1432383575
Country
United Kingdom
Region code
UKG11 - Herefordshire, County of
Internet address(es)
Main address
https://www.herefordshire.gov.uk
Buyer's address
https://www.herefordshire.gov.uk
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Tender for the provision of the Technology Enabled Care Service (TECS) in Herefordshire
Reference number
DN753509
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care Service (TECS) to residents across the county.
The Technology Enabled Care Service comprises the following main functions:
1) Sourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke Special Equipment)
2) Delivery and installation
3) Collection, cleaning and recycling
4) Service, maintenance and repairs
5) Storage
6) Proactive and reactive Call Monitoring via a digital Alarm Receiving Centre
The Supplier must have the appropriate IT infrastructure in place to successfully deliver this Service, including a fully operational digital Alarm Receiving Centre with AI based capabilities, multiple system and device interoperability and a seamless IT platform for online Equipment ordering and order tracking, records management and logistics planning.
The service will commence on 1 April 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to three years.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,500,000
two.2) Description
two.2.2) Additional CPV code(s)
- 33000000 - Medical equipments, pharmaceuticals and personal care products
- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UKG11 - Herefordshire, County of
two.2.4) Description of the procurement
Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care Service (TECS) to residents across the county.
The Technology Enabled Care Service comprises the following main functions:
1) Sourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke Special Equipment)
2) Delivery and installation
3) Collection, cleaning and recycling
4) Service, maintenance and repairs
5) Storage
6) Proactive and reactive Call Monitoring via a digital Alarm Receiving Centre
The Supplier must have the appropriate IT infrastructure in place to successfully deliver this Service, including a fully operational digital Alarm Receiving Centre with AI based capabilities, multiple system and device interoperability and a seamless IT platform for online Equipment ordering and order tracking, records management and logistics planning.
The service will commence on 1 April 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to three years.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 68
Quality criterion - Name: Social Value / Weighting: 12
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-038091
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
20 March 2025
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Nottingham Rehab Limited (trading as NRS Healthcare)
Sherwood House, Cartwright Way, Forest Business Park, Bardon Hill, Coalville, Leicestershire, LE67 1UB
Coalville
Country
United Kingdom
NUTS code
- UKG11 - Herefordshire, County of
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £2,500,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Herefordshire Council
Hereford
Country
United Kingdom