Section one: Contracting authority
one.1) Name and addresses
English Heritage Trust
Engine House, Fire Fly Avenue, Swindon, Wiltshire SN2 2EH
Swindon
kevin.churchill@english-heritage.org.uk
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://in-tendhost.co.uk/english-heritage/aspx/Home
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/english-heritage/aspx/Home
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Recreation, culture and religion
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Relationship Management (CRM) Programme – System Implementation and Support Partner
Reference number
P/REF EH 00001706
two.1.2) Main CPV code
- 72212445 - Customer Relation Management software development services
two.1.3) Type of contract
Services
two.1.4) Short description
An Implementation and Support Partner is needed to assist English Heritage in its delivery of a new Customer Relationship Management (CRM) application and associated technologies. English Heritage is undertaking this procurement in accordance with the Public Contracts Regulations 2015 (as amended) and will use the Competitive Dialogue (CD) award procedure. Details of this process can be found in the EHTX Descriptive Document - CRM Competative Dialogue which has been uploaded for this opportunity.
two.1.5) Estimated total value
Value excluding VAT: £2,500,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72212445 - Customer Relation Management software development services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/english-heritage/aspx/Home in orderto express interest and download documentation.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £2,500,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
4 January 2022
End date
3 February 2027
This contract is subject to renewal
Yes
Description of renewals
5 year extension after 5th year
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 5
Maximum number: 7
Objective criteria for choosing the limited number of candidates:
See SQ
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
Initial contract term to be 5 years with the option of a further 5 year extension.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive dialogue
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
2 August 2021
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.4) Procedures for review
six.4.1) Review body
Historic England
sn22eh
london
Procurement@historicengland.org.uk
Country
United Kingdom