Section one: Contracting authority
one.1) Name and addresses
English Heritage Trust
Engine House, Fire Fly Avenue, Swindon, Wiltshire SN2 2EH
Swindon
kevin.churchill@english-heritage.org.uk
Country
United Kingdom
NUTS code
UKK14 - Swindon
Internet address(es)
Main address
https://in-tendhost.co.uk/english-heritage/aspx/Home
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Recreation, culture and religion
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Relationship Management (CRM) Programme – System Implementation and Support Partner
Reference number
P/REF EH 00001706
two.1.2) Main CPV code
- 72212445 - Customer Relation Management software development services
two.1.3) Type of contract
Services
two.1.4) Short description
An Implementation and Support Partner is needed to assist English Heritage in its delivery of a new Customer Relationship Management (CRM) application and associated technologies. English Heritage is undertaking this procurement in accordance with the Public Contracts Regulations 2015 (as amended) and will use the Competitive Dialogue (CD) award procedure. Details of this process can be found in the EHTX Descriptive Document - CRM Competative Dialogue which has been uploaded for this opportunity.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,500,000
two.2) Description
two.2.2) Additional CPV code(s)
- 72212445 - Customer Relation Management software development services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/english-heritage/aspx/Home in orderto express interest and download documentation.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
Initial contract term to be 5 years with the option of a further 5 year extension.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive dialogue
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-015316
Section five. Award of contract
Lot No
1
Title
Customer Relationship Management (CRM) Programme – System Implementation and Support Partner
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
31 January 2022
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
CloudThing
Seven House 18 High Street, Northfield, Birmingham, England, B31 2UQ
Birmingham
Country
United Kingdom
NUTS code
- UKG31 - Birmingham
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £2,500,000
Total value of the contract/lot: £2,277,187.85
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Historic England
sn22eh
london
Procurement@historicengland.org.uk
Country
United Kingdom