Section one: Contracting authority
one.1) Name and addresses
University of Glasgow
Procurement Office, Tay House
Glasgow
G12 8QQ
Contact
Rhona Wilson
Telephone
+44 1413306908
Fax
+44 0000000000
Country
United Kingdom
NUTS code
UKM82 - Glasgow City
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00108
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.publiccontractsscotland.gov.uk/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.publiccontractsscotland.gov.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
PURCH2651 Provision of a Framework for Employee & Student Assistance and Counselling Support Services
Reference number
PURCH2651
two.1.2) Main CPV code
- 85312300 - Guidance and counselling services
two.1.3) Type of contract
Services
two.1.4) Short description
PURCH2651 Provision of a Framework for Employee & Student Assistance and Counselling Support Services
Tender documents available from Public Contracts Scotland.
Tender returns should be submitted via Public Contracts Scotland, no paper copies will be accepted. Should paper tenders be submitted, they will be rejected. Further to this any questions or communications regarding individual tender exercises must be sent via the Public Contracts Scotland Portal. Tender queries received through any other channel will not be answered. Should users of Public Contracts Scotland have any problems with the web site they should contact website Support Desk, contact details can be found by following the ‘Contact Us’ option on the left hand menu at http://www.publiccontractsscotland.gov.uk/default.aspx
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Lot 1 – Provision of Employee Assistance Services
Lot No
1
two.2.2) Additional CPV code(s)
- 85312300 - Guidance and counselling services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow
two.2.4) Description of the procurement
PURCH2651 Provision of a Framework for Employee & Student Assistance and Counselling Support Services
Lot 1 – Provision of Employee Assistance Services
The University of Glasgow is seeking to engage with a single supplier for the provision of Employee Assistance Services. This Service will provide confidential support for a range of work related or personal matter that may impact on workplace performance, mental health and wellbeing and seek to resolve, manage and prevent those issues where possible and will include staff who would remotely and internationally.
Please refer to the PURCH2651 Invitation to Tender document for additional information.
INTERVIEW DATE TBC: WW/C 9th June 2025 or WW/C 16th June 2025
two.2.5) Award criteria
Quality criterion - Name: Quality - Section 1 – Account Management and Key Personnel / Weighting: 15%
Quality criterion - Name: Quality - Section 2 - Quality Assurance / Continuous Improvement / Weighting: 10%
Quality criterion - Name: Quality - Section 3 - Service Delivery / Weighting: 35%
Quality criterion - Name: Quality - Section 4 - Onboarding, Implementation, Transition and Management / Weighting: 10%
Quality criterion - Name: Interview / Weighting: 5%
Price - Weighting: 25%
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
Period of 2 years with the option to extend for 2 x 12 months.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 – Provision of Student Assistance Services
Lot No
2
two.2.2) Additional CPV code(s)
- 85312300 - Guidance and counselling services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow
two.2.4) Description of the procurement
PURCH2651 Provision of a Framework for Employee & Student Assistance and Counselling Support Services
Lot 2 – Provision of Student Assistance Services
The University of Glasgow is seeking to engage a supplier for the provision of a Student Assistance Programme to complement our wellbeing and counselling provision. This service will provide confidential support for a range of matters that may impact student wellbeing and mental health and seek to resolve, manage and prevent issues where possible.
Please refer to the PURCH2651 Invitation to Tender document for additional information.
INTERVIEW DATE TBC: WW/C 9th June 2025 or WW/C 16th June 2025
two.2.5) Award criteria
Quality criterion - Name: Quality - Section 1 - Account Management / Weighting: 10%
Quality criterion - Name: Quality - Section 2 - Risk Management and Escalation / Weighting: 15%
Quality criterion - Name: Quality - Section 3 - Service Delivery / Weighting: 35%
Quality criterion - Name: Quality - Section 4 - Implementation Plan / Weighting: 10%
Quality criterion - Name: Interview / Weighting: 5%
Price - Weighting: 25%
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
Period of 2 years with the option to extend for 2 x 12 months.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 3 – Provision of Peer Support Platform
Lot No
3
two.2.2) Additional CPV code(s)
- 85312300 - Guidance and counselling services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow
two.2.4) Description of the procurement
PURCH2651 Provision of a Framework for Employee & Student Assistance and Counselling Support Services
Lot 3 – Provision of Peer Support Platform
The University of Glasgow is seeking to engage a supplier for the provision of a Peer Support platform to complement our wellbeing provision. This Service will provide a mobile and desktop site where students can come together to discuss a range of matters that may impact student wellbeing and mental health and seek peer support and encouragement.
Please refer to the PURCH2651 Invitation to Tender document for additional information.
INTERVIEW DATE TBC: WW/C 9th June 2025 or WW/C 16th June 2025
two.2.5) Award criteria
Quality criterion - Name: Quality - Section 1 - Account Management / Weighting: 10%
Quality criterion - Name: Quality - Section 2 - Risk Management and Escalation / Weighting: 15%
Quality criterion - Name: Quality - Section 3 - Service Delivery / Weighting: 35%
Quality criterion - Name: Quality - Section 4 - Implementation Plan / Weighting: 10%
Quality criterion - Name: Interview / Weighting: 5%
Price - Weighting: 25%
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
Please refer to the PURCH2651 Invitation to Tender document for additional information.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 4 – Provision of Student Counselling
Lot No
4
two.2.2) Additional CPV code(s)
- 85312300 - Guidance and counselling services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow
two.2.4) Description of the procurement
PURCH2651 Provision of a Framework for Employee & Student Assistance and Counselling Support Services
Lot 4 – Provision of Student Counselling
The University of Glasgow Counselling Service supports students to manage their mental health and to build strategies that will help them successfully complete their course of study. While the Service is primarily designed to support those with mild to moderate needs, a significant amount of case management and liaison with external services is undertaken to support those whose needs cannot be met within the Service’s session model.
Please refer to the PURCH2651 Invitation to Tender document for additional information.
INTERVIEW DATE TBC: WW/C 9th June 2025 or WW/C 16th June 2025
two.2.5) Award criteria
Quality criterion - Name: Quality - Section 1 - Account Management / Weighting: 10%
Quality criterion - Name: Quality - Section 2 - Risk Management and Escalation / Weighting: 22.5%
Quality criterion - Name: Quality - Section 3 - Service Delivery / Weighting: 37.5%
Quality criterion - Name: Interview / Weighting: 5%
Price - Weighting: 25%
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
Period of 2 years with the option to extend for 2 x 12 months.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Minimum level(s) of standards possibly required
-Public liability insurance with a limit of indemnity of not less than five million pounds sterling (5,000,000 GBP) in relation to any one claim or series of claims;
-Employer's liability insurance with a limit of indemnity of not less than five million pounds sterling (5,000,000 GBP);
-Professional indemnity insurance with a limit of indemnity of not less than one million pounds sterling 1,000,000 GBP in relation to any one claim or series of claims
-The supplier is required to provide a minimum of 2 number of years accounts clearly showing a minimum yearly turnover equating to approximately 2 x Estimated value of the Contract advertised.
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
12 May 2025
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
12 May 2025
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
Once the deadline has passed submissions can neither be created nor submitted. It is not advisable for Suppliers to wait until the last moment before creating and dispatching a response in case of any last minute problems. Please note large files should be uploaded as early as possible to ensure transfer before deadline. If a Supplier is having problems uploading to the PCS site, then the University must be informed well in advance and depending upon the merit of the case, the University may arrange for the tender to remain open on the PCS system for a short period after the deadline time stated. System problems do not fall under the University’s remit and should be referred to PCS.
Postbox Security: Postbox submissions cannot be accessed by anyone, including Millstream, (the provider of the Public Contracts Scotland system) until the deadline.
Freedom of Information
The Freedom of Information (Scotland) Act 2002 (FOISA), which came into force on 1 January 2005, designates University of Glasgow as a Scottish public authority and therefore subject to the provisions and obligations in that Act. This means that any person who makes a valid request for information held by University of Glasgow will be entitled to receive it, unless all or part of that information can be withheld by virtue of the exemptions in that Act.
under the Act, University of Glasgow may be required to disclose any information held relating to your response to anyone who makes a request under that Act. Such information may only be withheld if it meets one or more of the exemptions or conditions in that Act. Even if an exemption is available University of Glasgow may nevertheless disclose requested information. Information held cannot simply be classified as “confidential" or "commercial in confidence" to enable it to be protected from disclosure.
University of Glasgow may publish the names and contact details of companies who have been issued with a Questionnaire on its website.
Information may also be requested under the UK General Data Protection Regulation (UK GDPR) tailored by the Data Protection Act 2018 and the Environmental Information (Scotland) Regulations 2004.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=795910.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
A summary of the expected community benefits has been provided as follows:
The University has a strong commitment to Community Benefits and seeks to engage with Bidders who have likeminded policies. Community Benefits include, but are not limited to:
- employment and training opportunities for priority groups
- vocational training
- up-skilling of the existing workforce
- equality and diversity initiatives
- making sub-contracting opportunities available to SMEs, the third sector and supported businesses
- supply-chain development activity
- building capacity in community organisations
- educational support initiatives
- work with schools, colleges and universities to offer work experience
Please advise what community benefits you commit to delivering as a result of this Contract?
(SC Ref:795910)
six.4) Procedures for review
six.4.1) Review body
Glasgow Sheriff Court & Justice of the Peace Court
1 Carlton Place
Glasgow
G5 9TW
Telephone
+44 1414298888
Country
United Kingdom