Section one: Contracting authority
one.1) Name and addresses
GATESHEAD COUNCIL
Regent Street
Gateshead
NE81HH
Contact
Hannah Millar
Country
United Kingdom
NUTS code
UKC2 - Northumberland and Tyne and Wear
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contract for PCI Secure Telephone Payments Solution
Reference number
DN551449
two.1.2) Main CPV code
- 64210000 - Telephone and data transmission services
two.1.3) Type of contract
Services
two.1.4) Short description
Gateshead Council (the Council) is seeking a PCi secure telephone payments solution that will allow Council employees and customer service agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKC2 - Northumberland and Tyne and Wear
two.2.4) Description of the procurement
Gateshead Council (the Council) provides paid for services to the citizens of Gateshead. As a result, the Council has set up several payment channels for its customers. Some of these channels allow payment to be made by credit or debit cards. Any such card payments must comply with Payment Card Industry (PCi) standards. The Council has a dedicated PCi network for the card taking process and has moved its card taking application into a Cloud environment thereby reducing the scope of PCi requirements. However, payments taken over the phone remain an area of potential risk. The Council is therefore seeking a solution which will allow employees and Customer Service Agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: Yes
Description of options
This contract has options to extend for a further 2 x 12-month periods.
two.2.14) Additional information
The time limit for receipt of tenders has been fixed at 15 days in accordance with Regulation 27 (5) of the Public Contract Regulations 2015 due to a state of urgency duly substantiated by the Council rendering a longer time limit for receipt of tenders impracticable.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
Accelerated procedure
Justification:
The Council has substantiated a state of urgency rendering a longer time limit for receipt of tenders impracticable.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
6 July 2021
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
6 July 2021
Local time
12:01pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
The Borough Council of Gateshead
Gateshead
Country
United Kingdom