Section one: Contracting authority
one.1) Name and addresses
GATESHEAD COUNCIL
Regent Street
Gateshead
NE81HH
Contact
Hannah Millar
Country
United Kingdom
NUTS code
UKC22 - Tyneside
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contract for PCI Secure Telephone Payments Solution
Reference number
DN551449
two.1.2) Main CPV code
- 64210000 - Telephone and data transmission services
two.1.3) Type of contract
Services
two.1.4) Short description
Gateshead Council (the Council) has procured a PCi secure telephone payments solution that allows Council employees and customer service agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £293,818
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKC22 - Tyneside
two.2.4) Description of the procurement
Gateshead Council (the Council) provides paid for services to the citizens of Gateshead. As a result, the Council has set up several payment channels for its customers. Some of these channels allow payment to be made by credit or debit cards. Any such card payments must comply with Payment Card Industry (PCi) standards. The Council has a dedicated PCi network for the card taking process and has moved its card taking application into a Cloud environment thereby reducing the scope of PCi requirements. However, payments taken over the phone remained an area of potential risk. The Council has therefore procured a solution which allows employees and Customer Service Agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements.
two.2.5) Award criteria
Quality criterion - Name: As stated in tender / Weighting: 65
Price - Weighting: 35
two.2.11) Information about options
Options: Yes
Description of options
This contract has options to extend for a further 2 x 12-month periods.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
Accelerated procedure
Justification:
The Council substantiated a state of urgency rendering a longer time limit for receipt of tenders impracticable.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-013998
Section five. Award of contract
Contract No
DN551449
Title
Contract for PCI Secure Telephone Payments Solution
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 January 2022
five.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Capita Business Services Limited
Chippenham
Country
United Kingdom
NUTS code
- UKK1 - Gloucestershire, Wiltshire and Bristol/Bath area
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £293,818
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The Borough Council of Gateshead
Gateshead
Country
United Kingdom