Section one: Contracting authority
one.1) Name and addresses
Cheltenham Borough Council
Municipal Offices, Promenade
Cheltenham
Country
United Kingdom
NUTS code
UKK13 - Gloucestershire
Internet address(es)
Main address
https://in-tendhost.co.uk/publicagroup/aspx/Home
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/publicagroup/aspx/Home
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Platform Procurement
Reference number
CBC0386P
two.1.2) Main CPV code
- 72222300 - Information technology services
two.1.3) Type of contract
Services
two.1.4) Short description
The Councils are looking for a single primary Supplier, with capability to provide, configure and implement a full featured specialist Omni-Channel Digital Platform SaaS solution. In addition to workflow and case management functionality, the platform must provide integrations to back office applications, means of rapid development of processes using non-ICT staff and ability to share/utilise pre-built components/processes, within a free of charge-shared space. A SaaS/Cloud-based solution is essential.
two.1.5) Estimated total value
Value excluding VAT: £850,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Lot 1 - Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
Lot No
1
two.2.2) Additional CPV code(s)
- 72222300 - Information technology services
- 48219000 - Miscellaneous networking software package
- 48218000 - License management software package
- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
two.2.3) Place of performance
NUTS codes
- UKK13 - Gloucestershire
two.2.4) Description of the procurement
Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £425,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
option to extend contract for 2 1 year periods.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
Lot No
2
two.2.2) Additional CPV code(s)
- 72222300 - Information technology services
- 48219000 - Miscellaneous networking software package
- 48100000 - Industry specific software package
- 48218000 - License management software package
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKK13 - Gloucestershire
two.2.4) Description of the procurement
Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £425,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
option to extend for 2 1 year periods.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
16 July 2021
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
16 July 2021
Local time
5:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Cheltenham Borough Council
Cheltenham
Country
United Kingdom