Section one: Contracting authority
one.1) Name and addresses
Cheltenham Borough Council
Municipal Offices, Promenade
Cheltenham
Country
United Kingdom
NUTS code
UKK1 - Gloucestershire, Wiltshire and Bristol/Bath area
Internet address(es)
Main address
https://in-tendhost.co.uk/publicagroup/aspx/Home
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Platform Procurement
Reference number
CBC0386P
two.1.2) Main CPV code
- 72222300 - Information technology services
two.1.3) Type of contract
Services
two.1.4) Short description
The Councils are looking for a single primary Supplier, with capability to provide, configure and implement a full featured specialist Omni-Channel Digital Platform SaaS solution. In addition to workflow and case management functionality, the platform must provide integrations to back office applications, means of rapid development of processes using non-ICT staff and ability to share/utilise pre-built components/processes, within a free of charge-shared space. A SaaS/Cloud-based solution is essential.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £850,000
two.2) Description
two.2.1) Title
Lot 1 - Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
Lot No
1
two.2.2) Additional CPV code(s)
- 72222300 - Information technology services
- 48219000 - Miscellaneous networking software package
- 48100000 - Industry specific software package
- 48218000 - License management software package
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKK13 - Gloucestershire
two.2.4) Description of the procurement
Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: Quality
Price - Weighting: 75/25
two.2.11) Information about options
Options: Yes
Description of options
option to extend contract for 2 1 year periods.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
Lot No
2
two.2.2) Additional CPV code(s)
- 72222300 - Information technology services
two.2.3) Place of performance
NUTS codes
- UKK1 - Gloucestershire, Wiltshire and Bristol/Bath area
two.2.4) Description of the procurement
Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: Quality
Price - Weighting: 75/25
two.2.11) Information about options
Options: Yes
Description of options
option to extend for 2 1 year periods.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-013401
Section five. Award of contract
Contract No
1
Lot No
1
Title
Digital Platform Procurement
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
6 January 2022
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Netcall Systems Ltd
Suite 203, Bedford Heights, Brickhill Drive, Bedford, Bedfordshire MK41 7PH
Suite 203, Bedford Heights, Brickhill Drive, Bedford, Bedfordshire MK41 7PH
MK41 7PH
Country
United Kingdom
NUTS code
- UKK1 - Gloucestershire, Wiltshire and Bristol/Bath area
The contractor is an SME
No
five.2.3) Name and address of the contractor
Netcall Ltd
Suite 203, Bedford Heights, Brickhill Drive, Bedford, Bedfordshire MK41 7PH
Country
United Kingdom
NUTS code
- UKK1 - Gloucestershire, Wiltshire and Bristol/Bath area
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £40,000
Lowest offer: £40,000 / Highest offer: £40,000 taken into consideration
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Cheltenham Borough Council
Cheltenham
Country
United Kingdom