Scope
Reference
PP-UKIFS-369
Description
1. Summary of Requirement
UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st–3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP’s design definition workstream.
2. Key Technical Scope
•Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users.
•Support migration from UKAEA Ivanti ticketing system to STEP ticketing system.
•Assist with onboarding industrial partners and cloud migration (Dec 2025–Mar 2026).
•Provide training materials and support for up to 20 PLM capabilities.
•Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance.
•Personnel must hold BPSS (service desk) and SC clearance (business/platform admin).
To view this notice, please click here:
https://ukifs.delta-esourcing.com/delta/viewNotice.html?noticeId=1013521775
Contract 1. PLM Service Management Support PP-UKIFS-369
Supplier
Contract value
- £400,000 excluding VAT
- £480,000 including VAT
Above the relevant threshold
Award decision date
11 February 2026
Date assessment summaries were sent to tenderers
11 February 2026
Standstill period
- End: 20 February 2026
- 8 working days
Earliest date the contract will be signed
26 February 2026
Contract dates (estimated)
- 27 February 2026 to 27 February 2027
- Possible extension to 27 August 2027
- 1 year, 6 months, 1 day
Description of possible extension:
Up to 6 months (see ITT for further information)
Main procurement category
Services
CPV classifications
- 72222300 - Information technology services
- 72253000 - Helpdesk and support services
Contract locations
- UK - United Kingdom
Information about tenders
- 4 tenders received
- 2 tenders assessed in the final stage:
- 2 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 1 supplier unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Supplier
TECHNIA LTD
- Companies House: 04286171
Technia, Nordic House, Brunleys
Milton Keynes
MK11 3EW
United Kingdom
Contact name: Richard Sellers
Email: Richard.sellers@technia.com
Region: UKJ12 - Milton Keynes
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. PLM Service Management Support PP-UKIFS-369
Contracting authority
UK INDUSTRIAL FUSION SOLUTIONS LTD
- Public Procurement Organisation Number: PCRM-7973-DCBL
UK Industrial Fusion Solutions Ltd, Culham Campus
Oxfordshire
OX14 3DB
United Kingdom
Contact name: Operational Procurement Team
Region: UKJ14 - Oxfordshire
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)