Section one: Contracting authority
one.1) Name and addresses
Durham County Council
County Hall
DURHAM
DH15UL
Contact
Mackenzie Heath
Telephone
+44 3000264859
Country
United Kingdom
NUTS code
UKC14 - Durham CC
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contract for a Community Directory System as part of Community Book Project
Reference number
DN719323
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
The Council and partners are always striving to deliver excellent services to customers from first point of contact to the conclusion of service delivery. It recognises that online information and advice, in many instances, has become customer's first choice when looking for information about the services available to them. The growing demand for reliable and comprehensive information is needed to improve customer experience, meet our statutory obligations, and support people in communities across County Durham to help themselves and each other
The Council are looking to procure a system where two of the existing directories relating to Childrens and Adults information can be consolidated into one platform. This platform should also support co-production with partners to support engagement from the various communities the Council supports. The Council is looking for a Commercial-off-the-Shelf (COTS) solution to meet their needs.
The Council is looking to combine two existing directories into one comprehensive solution, at minimum, the new platform should contain the functionality available in these directories:
Family Information Services: http://www.countydurhamfamilies.info/kb5/durham/fsd/home.page
Locate: https://www.durhamlocate.org.uk/
two.1.5) Estimated total value
Value excluding VAT: £222,484
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKC14 - Durham CC
two.2.4) Description of the procurement
The Council and partners are always striving to deliver excellent services to customers from first point of contact to the conclusion of service delivery. It recognises that online information and advice, in many instances, has become customer's first choice when looking for information about the services available to them. The growing demand for reliable and comprehensive information is needed to improve customer experience, meet our statutory obligations, and support people in communities across County Durham to help themselves and each other
The Council are looking to procure a system where two of the existing directories relating to Childrens and Adults information can be consolidated into one platform. This platform should also support co-production with partners to support engagement from the various communities the Council supports. The Council is looking for a Commercial-off-the-Shelf (COTS) solution to meet their needs.
The Council is looking to combine two existing directories into one comprehensive solution, at minimum, the new platform should contain the functionality available in these directories:
Family Information Services: http://www.countydurhamfamilies.info/kb5/durham/fsd/home.page
Locate: https://www.durhamlocate.org.uk/
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £222,484
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
108
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
17 May 2024
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
20 May 2024
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Durham County Council
County Hall, Durham, DH1 5UL
Durham
DH1 5UL
Country
United Kingdom