Section one: Contracting authority
one.1) Name and addresses
Cottsway Housing Association Limited
Cottsway House, Avenue Two, Witney
Oxford
OX28 4YG
cottswaytender@arkconsultancy.co.uk
Country
United Kingdom
NUTS code
UKJ14 - Oxfordshire
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://app.panacea-software.com/chic/
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://app.panacea-software.com/chic/
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Cottsway - Tender for the Provision of Payment Services
Reference number
#REQ-135
two.1.2) Main CPV code
- 66172000 - Financial transaction processing and clearing-house services
two.1.3) Type of contract
Services
two.1.4) Short description
Cottsway Housing Association provides around 5,500 homes for rent and shared ownership across West Oxfordshire, Gloucestershire and Wiltshire. It is seeking to procure a contract for a new payment provider service for all its income and payment services. These include a wide range of payment methods for its customers including direct debit, online payments through our online customer portal, in store payment services, telephone payments and. The new contract is due to start on 1 December 2024.
two.1.5) Estimated total value
Value excluding VAT: £600,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKJ14 - Oxfordshire
two.2.4) Description of the procurement
Cottsway Housing wish to appoint an experienced electronic payment services provider to process our payments for rent charges and other ad-hoc charges including court costs and rechargeable work. The successful supplier will collect virtually all of Cottsway’s customers’ payments.
The annual expenditure for the service is circa £100,000 - £120,000, with a duration of 3 years, up to a maximum of 5 years.
The Supplier will be required to configure and implement the system, to meet Cottsway’s requirements, assisting with the user acceptance testing and end user training, in order to ensure that it is fully operational within the required timescales.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £360,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 December 2024
End date
30 November 2027
This contract is subject to renewal
Yes
Description of renewals
The contract may be renewed for a further 24 months.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
No conditions applicable.
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
As set out in the Invitation to Tender.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-036453
four.2.2) Time limit for receipt of tenders or requests to participate
Date
15 May 2024
Local time
2:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
15 May 2024
Local time
2:30pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
For more information about this opportunity, please visit the CHIC eSourcing portal at:
https://app.panacea-software.com/chic/
six.4) Procedures for review
six.4.1) Review body
The High Court, Royal Courts of Justice
The Strand
London
WC2A 2LL
Telephone
+44 2079476000
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
The High Court, Royal Courts of Justice
The Strand
London
WC2A 2LL
Telephone
+44 2079476000
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Cottsway Housing Association Limited will observe a ten-day standstill period calculated in accordance with the Public Contracts Regulations 2015. Under those Regulations aggrieved bidders may by way of proceedings in the High Court seek relief in respect of alleged breaches of the Public Contract Regulations 2015 which may include declaring any award ineffective, and/or seeking damages. After expiry of the ten-day standstill period Cottsway Housing Association will unless prevented by order of the Court conclude and enter the Agreement.
six.4.4) Service from which information about the review procedure may be obtained
Communities & Housing Investment Consortium Limited
ARK Central, 84 Spencer Street
Birmingham
B18 6DS
Country
United Kingdom