Section one: Contracting authority/entity
one.1) Name and addresses
The Minister for the Cabinet Office acting through Crown Commercial Service
The Capital Building, Old Hall Street
Liverpool
L3 9PP
Contact
The Minister for the Cabinet Office acting through Crown Commercial Service (CCS)
supplier@crowncommercial.gov.uk
Telephone
+44 345102222
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Digital Outcomes 6
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement at the time of conclusion of the contract:
3 months extension from 27/3/2026 to allow for customers to complete (award) procurements already underway before framework expiry.
New expiry date - 27/06/2026.
Additionally this is also to facilitate a seamless crossover period to support the movement to a replacement framework that delivers the optimal customer and supplier experience.
There is no uplift to the spend threshold or pricing as part of this extension.
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
28 June 2022
End date
27 June 2026
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section five. Award of contract/concession
Contract No
RM1043.8
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
28 June 2022
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
See Contracts Finder Notice for full supplier list
Liverpool
Telephone
+44 3454102222
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
No
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £813,000,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The Minister for the Cabinet Office acting through Crown Commercial Service
Liverpool
L3 9PP
supplier@crowncommercial.gov.uk
Telephone
+44 3454102222
Country
United Kingdom
Internet address
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
seven.1.3) Place of performance
NUTS code
- UK - United Kingdom
seven.1.4) Description of the procurement:
Crown Commercial Service as the contracting authority has put in place a pan government
collaborative framework agreement for use by UK public sector bodies identified at VI.3) (and any future successors to these organisations).
These bodies had a need for a compliant procurement vehicle to access digital outcomes and user research services.
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
28 June 2022
End date
27 June 2026
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£813,000,000
seven.1.7) Name and address of the contractor/concessionaire
See Contracts Finder Notice for full supplier list
Liverpool
L3 9PP
supplier@crowncommercial.gov.uk
Telephone
+44 3450103503
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
No
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
3 months extension from 27/3/2026 to allow for customers to complete (award) procurements already underway before framework expiry.
New expiry date- 27/06/2026.
Additionally this is also to facilitate a seamless crossover period to support the movement to a replacement framework that delivers the optimal customer and supplier experience.
There is no uplift to the spend threshold or pricing as part of this extension.
seven.2.2) Reasons for modification
Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee.
Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances:
3 months extension from 27/3/2026 to allow for customers to complete (award) procurements already underway before framework expiry.
New expiry date- 27/06/2026.
Additionally this is also to facilitate a seamless crossover period to support the movement to a replacement framework that delivers the optimal customer and supplier experience.
There is no uplift to the spend threshold or pricing as part of this extension.
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £813,000,000
Total contract value after the modifications
Value excluding VAT: £813,000,000