Section one: Contracting authority
one.1) Name and addresses
Norfolk County Council
County Hall, Martineau lane
Norwich
NR1 2DH
Country
United Kingdom
NUTS code
UKH15 - Norwich and East Norfolk
Internet address(es)
Main address
Buyer's address
https://in-tendhost.co.uk/norfolkcc/aspx/Home
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Professional Services for supporting Microsoft Technologies
Reference number
NCCT42631
two.1.2) Main CPV code
- 72250000 - System and support services
two.1.3) Type of contract
Services
two.1.4) Short description
Norfolk County Council retendered the council’s existing service contract for Professional Services for supporting Microsoft Technologies.The Council is purchasing Support to:• Provide a point of escalation for the NCC Infrastructure, Applications and Desktops specialists.• Reduce of resolution time for incidents and problems related to Microsoft technologies.• Reduce the number of incidents and problems related to Microsoft technologies.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £140,000
two.2) Description
two.2.2) Additional CPV code(s)
- 72250000 - System and support services
- 72220000 - Systems and technical consultancy services
two.2.3) Place of performance
NUTS codes
- UKH15 - Norwich and East Norfolk
two.2.4) Description of the procurement
Norfolk County Council has retendered its existing service contract for Professional Services for supporting Microsoft Technologies.The Council is purchasing Support to:• Provide a point of escalation for the NCC Infrastructure, Applications and Desktops specialists.• Reduce of resolution time for incidents and problems related to Microsoft technologies.• Reduce the number of incidents and problems related to Microsoft technologies.The contract has been let for 12 months and may be extended in further 12 month periods for up to an additional 36 months.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 50
Price - Weighting: 50
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-004031
Section five. Award of contract
Contract No
NCCT42631
Title
Professional Services for Supporting Microsoft Technologies
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
11 April 2023
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Phoenix Software Ltd
York
Country
United Kingdom
NUTS code
- UKE2 - North Yorkshire
National registration number
02548628
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £140,000
Total value of the contract/lot: £129,000
Section six. Complementary information
six.3) Additional information
The value of the contract above is the potential full life term value of the agreement.
six.4) Procedures for review
six.4.1) Review body
nplaw
Norwich
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
The Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.